Verizon — Local services in Lincoln

I have had a fantastic experience at this Verizon store in Lincoln, California. Last Monday I met Max, the only salesman in the front of the store. He heard me and . He told me how much it would cost I was fed up with it AT&T. I wanted a new phone service now. Well, I went back yesterday and I now signed up for a new phone service but I also have a new cell phone which I wasn’t looking for but those adorable salesmen and lovely sales women helped change my mind. My new cell phone with a pinkish cover is lovely. My husband was so impressed with the young salespeople. That made me so happy because I didn’t have to sell Bob the idea. Right now I am so happy I do not have to do anymore searching. In a short time, goodbye AT&T and hello Verizon. Max, Carlos, Cameron, Shambozi (the handsome big boss, not his real name) but a real kick. There were two other young attractive ladies who also helped me choose the color of my new cell cover. It was the most fun, informative, and successful purchase k think I have ever had in a long time. I needed it. That Verizon store is in a perfect location, McDonalds is right next store. We had a resonable breakfast first and then I decided I would just see what Verizon had to offer me since I was fed up with my AT&T. Goodbye old phone service.HELLO VERIZON. Thanks, Max. You are a cutie along with your other...

I had the worst experience with this location in Lincoln. I went to upgrade my phone yesterday and Ryan, the store manager charged me $79.99 setup fee. When I asked him what was the charge for, he told me this fee applies EVERY time we upgrade a phone. He said this is something Verizon started charging last year. and it doesn’t matter wether I upgrade through a corporate location or have the device shipped directly to my home. I knew something didn’t sound right so I called Verizon to verify they told me that what Ryan said is NOT TRUE! Verizon NEVER charges for setup fee and this fee is strictly coming from the store. I went to the store, met with Ryan later that day to request a refund of the charge, he refused and still insisted it is a Verizon charge. I called next morning and I spoke with Trevor and I told him the situation and that I already reported their location to the district office as well as corporate location due to the dishonety and lies that they trick their customers with. I told him I already called my credit card company and I am in the process of disputing the charge and get my money back. His answer to me was “ if you want to do that go ahead”. Not even willing to admit their fault and misleading information they give their customers. Terrible customer service, lying manager and useless assistant manager....

I bought my iPhone promax from this place a bit over a year ago …they pressured add a bunch of stuff that I could easily bought off Amazon..but figured I would support the store in case if I need some help.. I can go back to ask them… bought the insurance they offered etc,,,,well today I went in because my phone wouldn’t turn on… the tech greeted me nicely,,,help me logged into my account…and said “oh your phone qualifies for an upgrade,,, all you have to do is pay for the new phone and we will take your old phone”…shoot I just bought my phone just over a year ago…bottom line is he didn’t attend to just help me to turn my phone on , reset etc,,, all he said was for me to upgrade and then I remember I bought the insurance and then he said,,”oh here is the website to contact for your claim’ if they can’t fix it they will get you a new phone”—-/ I left dissatisfied..,and went to Apple store…they helped me to reset it and restored my data…I am disappointed because the tech’s interest was just to sell me another $1800 phone…not to help me trouble shoot a simple problem….which just a year ago or so I bought over $300 extra stuff with my phone with services etc,,, and yet when I needed a little help,,, all they were interested in was to sell me more products…from here on…I will just go straight to the Apple Store for future product or...