McDonald's — Restaurant in Livermore

Today June 25th 2020. We order our food and ice cream cones in the drive thru of course. When we get to the pickup window I see the courteous employee, refilling the ice cream machine with the big bags of mix. He then proceeds to dispense the ice cream!!?? I have never worked at Mc Donald's before BUT, I'm going to say "in my opinion" it's going to take a few minutes to freeze the ice cream to it's proper consistency! Well he proceeds to rush the process and serves us 3 of the 5 cones we had ordered. The ice cream rapidly started running down the cone, as the kids hoovered them down! LOL.... Funny, but not funny! The manager then comes in the picture because by this time we are, "holding up the line"....... He then says to us that they have been selling sooooooo many ice cream cones that the machine just can't keep up.... WHAT????? UMMM NOOO.... It just got refilled sir.... At this point my sister and I are very frustrated and just want to leave. We didn't call out the manager on his BS we just took the other two "cones" in a sundae cup and left, drinking our cones out of the cups. Ocassionally spooning out the watery substance. Such a...

Hands down best, and quickest fast food drive-thru I've personally been in, EVER!! I work around the corner, on First Street and frequently visit this location as I feel that every fast food restaurant should to be held to these standards. Never once have I had them serve me an incorrect order, (Which seems to happen way more than expected now-a-days) the workers are always friendly and MOST IMPORTANTLY they have your food ready almost immediately!! I think the longest I've ever waited here was maybe 2 minutes and I can't say that about any other fast food joint I've ever been to...and these are always during some of the busiest times, for example around 8 am and 12noon around lunch. Most of the time there are cars in front of me when I pull in to order and by the time I pull forward to pay and grab my food, I am able to just roll...

Horrible customer service. I came here to take my 30 min break from work. As I’m on a time crunch I make sure I come in at time where they’re likely to be the least busiest (around 2pm) when they called my order I wanted to ask for water cup but before I could even walk up to the counter the lady walked away, I waited a couple seconds at the counter, the lady wasn’t far and I knew she could see me at the corner of her eye, I was in PLAIN SIGHT. But she decided to ignore me and talk to her coworker who might’ve been management or someone who didn’t belong behind the counter as he was wearing a blue and white striped button up, which we made eye contact and he didn’t do nor say anything, 2 more employees walk by and I asked and nothing.JUST WALKED PAST BY ME. After what felt like forever I finally got the lady’s attention for my...