BIGGBY COFFEE — Restaurant in Livonia

I actually love this location and the owners, however! I’m horribly disappointed in the poor service I received today. Ordered coffee and a bagel for my friend and I. Went to sit and wait for the bagel while catching up with my friend. After 15-20 I hadn’t heard the order called out, so I walked back up to the counter and saw a bag on the counter. I asked if it was mine and they said yes 🧐and that they had called the Oder out several times.

I was extremely puzzled as to why I was sitting directly across from the counter and at no time did anyone make eye contact, wave me over or simply walk over kindly and say here’s your order. This saddens me because I’m extremely generous any where I go, as I myself have worked in hospitality and am a Server Trainer.

First and foremost, you NEVER dispute the guest or customer. All that was needed was a simple, we apologize. We weren’t aware you hadn’t gotten your completed order. The fact of the matter is that my friend asked to go somewhere else for coffee because she’d never tried BiGGBY. I told her she’d love it. Yet was embarrassed to have her see the employees continue to discuss how they were irritated that I requested a fresh bagel be made in place of the cold one sitting out.

In fairness the cashier didn’t complain at all, she quickly prepared another bagel. The two baristas continue to look over at the table and speak about the situation instead of just smiling and chalking it up as a lesson. My suggestion would be to Anyone in customer to strive to exceed the standard of service and moreover say the word SERVICE and think about what it means to you as an individual. If it doesn’t line up with what you’re capable or desiring you do, then consider a different line of work.

I don’t take this much of my time to write about things I don’t care about. I care about treating people fairly, and with the utmost respect and for that reason I give this location 2 Stars only because the...

First, food/coffee: For the price (pricy), I’d much sooner spend my bread at Einstein Bagels. The food ain’t that good and the coffee is mm OK. Now… This place is noisier than a college town dance club on Saturday night. They blast girly-twirly bumpy-thumpy dance music and various other nonsense… all the time. Worse, it’s over teeny-weeny speakers that they are overdriving. The distortion makes the “music” even more annoying. The staff seem to enjoy this immensely, though the clientele includes quite a few older suburbanites… many of whom wait too long for a carry-out and split… quickly. The staff at this location, each time I’ve been there, is 100% late-teen and 20-something females. They contribute to the cacophony by yelling at each other, despite it being a super-hyped-up-and-bubbly-happy-juvenile-giggly conversation (and even though they may be side-by-each-togedder…). They are loud, but no match for the (foam-making-latte?) machine that fires up every few minutes and sounds like a jet engine… it’s deafening). There is also, whenever they are filling orders (slowly), a VERY loud BANG! BANG! BANG! BANG!, four, five, sometimes six times, on average once or twice a minute. I have no idea what it is. Whichever girl is behind the counter is doing this… you can’t see this from the dining area, but the mental issue I get is that of someone smacking a big plastic-wrapped tube of frozen Jimmy Dean sausage on a butcher block. The room is very “lively”… parallel walls, hard tile floors. I didn’t have a dB meter but I would guess peaks are close to 100 dBa sound...

I went into this Biggby Coffee with my 9 year old son, to enjoy some nice hot coffee and get him one of their Creme Freeze smoothie. As soon as I walked in, I noticed a creepy guy in the corner wearing a Hat, glasses and a Hoodie that said "Big Rob Fitness" on the back. He had his cell phone out and seem to be recording my son. He was talking to himself, but couldn't make out what he was saying. I was very uncomfortable with the way he was looking at my little boy, so I went to ask him why he was staring at my little boy? Without any provocation he started yelling "I AM THE THE BADDEST AZZ MOTHEF'ER ON YOUTUBE"! I could tell right away he was mentally unstable, so I stopped in my tracks. A few other costumers were also very uncomfortable with the way this man was acting. He then started yelling "I FEAR NO MAN! I ONLY FEAR GOD!" I immediately grabbed my son and left. I frequent this coffee house very often, and have seen this nut job a couple of times, but he seems to be getting worse. A few other customers also got up and left. I reported to this to management the next day. I hope they do something about this crazy man filming in their shop, because I will contact corporate if...