Dairy Queen — Restaurant in Lockhart

Up until tonight I would have given this place a rave review and have often talked with others about how much better this one is than any other DQ. However tonight they went from hero's to zero's unworthy of even 1 star. And 99% of the problem stemmed from the young man at the register who either doesn't hear well or lacks the basic understanding of the difference between mustard and mayonnaise. I took the wrong order back to him and told him what was wrong, he said he couldn't take it from me but would get it fixed so I returned with it to my table, and nibbled on the fries because I was actually hungry, then he comes and takes fries and all away so I sit there with just a drink, still talking with the lady at the next table about how good the food always is. He brings the order back to my table, still with mayo on it and no fries. I just asked for a refund but the lady who came out went back to remake the order without a word, and I admit at this point I lost my temper, but enough was enough. I had already made the 30 minute drive to get there and then they can't get it right and act like they don't care. I don't know what the heck is happening there but they need to work on getting back the staff they seem to have lost that made this such an enjoyable place in the past. (IE people who actually...

Staff is always welcoming and upbeat. The bathroom, which is only one room for woman was clean, but the men's my boyfriend said was gross. Tables are cleaned often. As far as food, I love fresh the ingredients taste. I'm not a fan of any off the food, don't care for the burgers at all, the hamburger itself isn't juice and doesn't taste great to me, but the lettuce and tomatoes are always crisp and juicy. The fries are my favorite fries! They have a good crunch on the outside and soft on the inside, not too salty, and they taste like potatoes. The royal Oreo blizzard has big Oreo pieces and this amazing fudge surprise that makes me complete. The strawberry shake is one of the best. I love love love how they add real full strawberries that taste amazing everytime, I don't know how or where they get there supplies from but it impresses me each time I go. It never disappoints. I say food is meh, but if you stick with just ice cream and fries and you'll...

Went through the drive-thru was asked if I wanted to add a taco for .99 cents I declined, but was still charged for one. I brought it to the attention of the cashier, and they brought management out, but they were having difficulty issuing my refund. The man who took my order at one point walked by and said "I know you didn't want the taco, but I still added it I'm sorry." At that point where the employee admitted to doing it on purpose I shouldn't have to pay for anything, but they still charged me for everything else I ordered, which, I'm still okay with. I have my voided copy of my original receipt and my new receipt minus the item I didn't order. The charges came through today and I was still charged for the first order as well as the new order. I'm a resident of Lockhart been coming to this Dairy Queen for years, but will...