Chiefs — Restaurant in Logan

I work out of town. The one thing I have to look forward to is a good meal. I have eaten here probably 20 times over the last 6 months. So imagine my experience, when at first I tried to call them for over a half hour and no one would pick up. I went to the restaurant a quick drive from my hotel. I half expected for the place to be close since no one would answer the phone. It wasn't. So I go to the carry out desk. Two girls are there cashing people out. Not a Hello, not a hi, not even a rude comment. Absolutely zero acknowledgement. Finally after the 5th or 6th person passes me asks if I've been helped and goes and gets someone. She takes my order but is not the carry out person so she has to get her to finish cashing me out. Says it will take about 25 minutes. I come back in 25 minutes, she informs me that the kitchen staff just started to cook my food that it never got started. Okay, is what it is. No worries I'll come back in 15 minutes. So I come back in 15 minutes again not a single person greets me no matter how many servers walk past the carry out station. About a minute later a man walks in behind me returning food. After waiting another few minutes the carry out server comes out the doors on the other side of the restaurant and goes towards the hostess station. The man that came in after me goes over to her as they are walking back she sees me grabs the bag from him and gives it to me. This is where my problem begins. According to the food establishment rule which adopts 2013 FDA model Food Code, food that has been served or sold and is in the possession of a consumer and then returned, generally cannot be offered for human consumption again. Even McDonald's follows this rule. Not only had it been served but it left the restaurant. I don't know if these people have bugs in their car hepatitis B and picked their nose and wiped it on my steak. I order the Juliet Filet with white Mac and side salad every time with out fail. On top of all this what really made me very upset is there was no plastic silverware in the bag so here I am about to eat a salad with no silver ware. Every week my transaction goes off with out a hitch and the food is warm and delicious and I appreciate that. I get that there isn't a lot of selection around here to choose from and between Monday to Wednesday this place dominates the restaurant scene, we should still be treated with dignity when we spend our hard earned money there. I took two bites of the steak one or two bites of the mac and cheese barley choked down the warm salad. I am pretty sure your carry out server lied and just gave away my food the first time and blamed it on the kitchen cause the food was definitely not fresh a problem I haven't had...

This place has done a complete 180, but in a bad way. The food was deplorable. I brought my mom and wife here to eat as it used to be pretty good. My mom ordered a medium steak and it came out well done. I don't mean slightly overcooked, but I could use it to repair a set of shoes. My wife got chicken and waffles. The waffle was super bland and tasted like a frozen waffle that you'd get at Walmart. But good god...the ribs. The ribs were absolutely inedible. Ribs should be tender, fall off the bone. These ribs were so tough, I thought they'd been through the Rough N Rowdy. Mike Tyson could've punched them ribs in the face and he would break his hand because they're so tough. They comped my meal and gave my mom about half off the steak, so management tried. She said they've got a lot of complaints about their ribs recently so...why sell them. I don't know if the quality of product has went down or if they hired someone new but if it's someone new, you need to retrain them. The server also acted like she just smelled a skunk because she had her nose turned up to us the entire time. Just really stuck up.

I won't lie, the frog legs were really good, hence the 2nd star for food, but this place is seriously bad. This place won't survive without a massive overhaul. Chiefs are leaders...these guys are...

We ordered our food with appetizer, by the time we got it and waited for plates ( ten minutes later) it was cold but we still paid for it. I got my filet which was two pieces of steak not cooked right, took forever to get someone to help as I had to go up front and ask for a manager but the manager wouldn’t even come talk to us and we come here often. Guess not anymore. They did remove the filet dinner but the service and food gets worse with every visit. They said the steak had been butterflied which I didn’t ask for bc they only do that when it’s ordered well done. They said they like to butterfly the filet? What? I’ve never had that and I order mine medium. Also this place was dead and our server only had one table so what was so hard about even walking back to our table. Also my husbands food was cold! Also she said since I didn’t eat the sides she wouldn’t charge us. Are you kidding me??? I did want to do an update. I did get a takeout dinner tonight and it’s honestly amazing. Everything tastes great, cooked perfect, couldn’t have...