KFC — Restaurant in Logansport

I placed an order online for pick-up. Website and App said this location was open until 10pm. HOWEVER, the doors were locked when I arrived. I knocked on the door (when I drove around the store prior, the entire drive-thru was "turned off" and I did not think that was the drive-thru was an option. They ignored me at the door). They had a pick-up order (mine), obviously, right? Weren't they expecting someone? It wasn't even 930pm yet. RUDE. So I had to get back into my vehicle, look up the number, and call them. The girl that answered told me to go to the drive-thru. She told me they closed at 9pm. Really? I'm pretty sure they said 930pm for the restaurant and web said 10pm for drive thru. They were apparently trying to close early and didn't care about customers. Just ignored me. Lol. When I get to the window, the female employee just hands me the bag and closes/locks the drive-thru window without saying a word. Didn't give me a chance to ask her if i had the desired condiments in the bag. I was so pi$$ed that i just said, YOU'RE WELCOME! Again, REALLY REALLY RUDE. And after all that? The chicken was gross. I didn't spend $7 or $10. I spent $30. Not that the amount spent should matter but the more you waste my money the more upset I become about gross food. It was obviously sitting there a while. I ordered the extra crispy, and that was not what I received. Apparently, they were too lazy and didn't want to make extra crispy, so they gave me a bucket of old regular recipe chicken. I think SOME of it may have been extra crispy, but it was so old and soggy it was hard to tell. LOL! The sides were good. The biscuits were EH. Kinda stale. So, I paid $30 for crappy food that I didn't even want (regular v extra crispy). I'll never go there again. Other than the cole slaw, mashed potatoes, & gravy, (which they don't make), it was all bad. OLD FOOD. And the people there have no manners. I'm going to copy and paste this to the corporate website bc obviously submitting a review does NOTHING for this KFC. I'm sorry to say this, but this is exactly why locations end up closing and newer fast food restaurants are...

Poor managment, they closed 30 mins early for a business meeting, umm that couldn't wait for closing poor business owner. Shame on the manager...Edit this post just to make another complaint how this management loves to shut down this restaurant and hour early on a Friday night. Simply horrible for business to shut down on one the busiest days of the week. New management please. People that will actually work and fulfill there duties. The manager that sounded Hispanic Raela, not sure if that's what she said her name was apparently thinks it okay to hang up on a customer calling and asking what was going on with the inconsistent hours especially after I drove in town @ $4+ plus a gallon. Very...

Horrible customer service. I ordered a kids meal and the price on the sign says 5.19. So I get to the window and I am charged 5.29. I asked and I'm told that is the price but your sign says 5.19. They wanted to stand there and argue with me. No one went out and checked the sign. They were right period!!! Well you just lost a faithful customer over a dime because of the way that you did not handle the situation. Plenty of other places to spend my money in Logansport. I guess showing who is the boss is more important than the taking care of the customer . This was over a DIME. Your employees are costing...