First Watch — Restaurant in Loganville

Decided to check out the new First Watch in Loganville this morning with my grandmother & my sister and was VERY disappointed with our experience.

The girl who served us was named Kishel & the manager we spoke with was named Mario.

First staters, our server was very short & rude with us. Not once did she formally introduce herself, not once did she smile, not once did she do anything except rushingly ask for our orders. As a waitress of 7 years myself, I’m always very patient with the people serving my family & I. And even with her coming off rude, we continued giving her the benefit of the doubt that it was simply a rough day for her.

When she was bringing out our drinks she ended up having to take back my cold brew since the cup it was being served in was dirty. She brought out a new one a moment later. Once ordering our food, it took around half an hour to come out. (Not counting the French toast that took an extra 10 minutes once everything else was already out.) I got their “Chili Chorizo omelet”, my grandmother & sister got their “Smoked Salmon & Roasted Vegetable Frittata.”

The silverware I had been given was dirty. Since I’ve worked in the restaurant business for so long I know this happens, but it is still something that managers should be checking because it makes the whole experience feel gross. Once I replaced my silverware & we all began eating, the food tasted good! Everything was cooked well & to our asking.

However, around halfway through our meal, my sister found a hair cooked into her frittata. Since our server was not easy to find, I went straight to the front to ask for a manager to be sent to our table. The man I went up to let me know he was a manager & asked how he could help. Since their was a long line of people waiting to get in behind me, I did my best to not make a scene, so I leaned over and whispered to him that we found hair in our food. He did not apologize, he simply asked if I wanted the food remade or not, to which I told him that he would have to ask my sister.

He came to our table a moment later & asked my sister if she’d like the frittata remade.. she of course just asked for it to be taken off the bill because at this point she felt very sick. My grandmother who ordered the same meal also couldn’t continue to eat. Finding hair in her food made us all feel nauseous, especially after two things already being dirty before we even began our meal. The manager took her plate and never came back to our table, never formally apologized, & in my opinion, did nothing to better our experience or fix the situation.

When our server finally came back to our table and noticed my sister’s plate gone, she asked if everything was okay. My sister let her know what happened & the server simply looked at her and began walking away as she muttered “oh sorry.” This is when I could no longer give our server the benefit of the doubt. When you or your kitchen makes a mistake, you should always apologize and ask if there’s anything you can do to make the experience better for the customer. She did nothing & continued to be rude as she had been our entire experience.

Our server dropped off the bill with both frittatas still on it, saying my sister’s meal was being remade… We let her know we had already told the manger we did not want it remade and we just wanted the frittatas taken off the bill, since they were not eaten. She then brought back the new bill & told us to have a good day as she walked away, with no apology.

When we went to the front to pay the bill, Mario (the manager) closed us out. He did not apologize or say anything to better the situation. This had to be the worst experience with a manager I have personally ever had. I’ve never seen a manger say absolutely nothing to fix the situation after such a gross mistake was made.

Although the food tasted good; the service, cleanliness, & management was awful. No one did anything to help better our experience

Would not suggest this...

Definitely will not be back. Waitress was too busy having conversations in the back and outside. She got one of parties order incorrect and when addressed she didn’t have a clue what was being ordered. Over medium eggs were ordered but scrambled with cheese was put in and brought. Correction was made made. I was late getting there with the rest of the 3 other people in our group and ordered a sweet tea and she forgot to bring it out. I opened my set of silverware and it was sticky and had smeared residue all over all 3 pieces of silverware. Requested a new set and it to was dirty! Dried food or looked like a bug on a glass. Was told they burnt the first waffle I ordered and remade it and it was barely cooked. Waitress was not very attentive and you had to ask to get a refill even though you could clearly see the drink glasses were empty. Requested checks and the food that was incorrect they were charged for something they didn’t request. Asked to remove said items and was told they couldn’t figure it out. Went to pay and one person was charged double for their meal. Manager was very nonchalant about the situation with the checks and complete chaos and confusion with everyone at the register. One check had to be zeroed out because it had turned into a circus act. Staff was so concerned about closing they were almost rude and the term was “we are frustrated as well”. First time here and it will definitely be the very last. My suggestion is find somewhere else to go or owners need to hire competent, compassionate and...

This was my fourth time visiting this spot, and unfortunately, the experience has been different each time. For some reason, nothing ever seems consistent. I decided to write this review based on my latest visit.

I ordered the Tri-Fecta with a Waffle, Eggs (over medium), and Bacon – a pretty straightforward choice, right? I had a few simple requests: I wanted my butter brought out at room temperature and my Waffle served as soon as it came off the griddle. Simple enough.

When my breakfast arrived, the presentation looked great. But when I went to break the yolk on my eggs to experience that rich, runny goodness, it wasn’t happening. The eggs were way overcooked. I waited for my server to return, but by the time they did, my Waffle had already gone cold.

At that point, I just decided to eat what I could. It wasn’t the breakfast experience I had hoped for. The server offered to fix it, but by then, I had already eaten half the Waffle, so I declined. If I wanted pieces of my meal brought to me separately, I’d have gone to Waffle House.

After my fourth visit, I felt the need to share this experience. It’s frustrating because I want to love this place, but consistency just seems to be missing.

IN RESPONSE: This is not the first time I’ve experienced this at this location. It’s obvious it’s someone who can’t cook Eggs to order. I would love to return but I’m not sure if this matter has...