Starbucks — Restaurant in Lomita

Same thing as one or two other people were saying here! We were ignored at the cashier and NO ONE acknowledged us. There were 3 people working! After having NOTHING to eat all day, having a headache, my daughter stood there waiting 4-5 minutes with sandwich in her hand so she can pay and give to the Barista to heat up! She also wanted to order a drink. Instead we ended up putting the sandwich back in the cooler and walking out the door! I said I would call their manager cuz they were RUDE! Instead I called 1-800 customer service phone no. and reported it! The customer service rep ended up compensated me with $15 credit so we can still go buy if we want to. I really don't care about getting credit or free stuff! Starbucks shouldn't have to give free stuff away for their employees poor service or incompetence! They need to fix the problem more than giving away due to being inconvenience. I hope this gets charges to this store's account for they are at fault! We had to go pick up my husband at his work and ended up going to the Starbucks across the street from his work! And GUESS WHAT! The baristas Raven and Diane were THE BEST! And they are going to "add something more to their next paychecks!" This is the "REWARD" you get for doing something good and not screwing up! Don't take your jobs for granted! There are people out there who are laid off and CANNOT get hired! Even those who are VERY MUCH qualified which you fail to hire, and could provide better customer service than those RUDE employees...

I just have to comment on how awesome Jonathan and the Barista ladies are at this location. I was having a cranky day because it is so hot today. We are at 83 degrees and I just can’t take this heat. I decided to go get a refreshing cold drink at Starbucks and as soon as Jonathan greeted me on the drive through, with his super cool and awesome attitude changed my mood. He talked to me like he knew me forever, like a friend, and he was very kind and warm, he had a super happy tone in his voice. Nothing like other Baristas near the area that have had bad attitude towards people in General. If the owners are reading this, Jonathan needs a raise!!! The Barista ladies were equally awesome! All the ladies working there had a smile on their face and looked happy to make the drinks! The drinks were perfectly done with lots of ice, lots of flavor, and on top of that…one of them wrote super nice wishes on our cups! I usually just get happy faces. Super awesome team and I can’t stress how much that meant to me today. They changed my attitude and I left that drive through with a giant smile on my face!! The best of the best!!! Highly recommend to go here at this time!!!!...

I always have a good experience at Starbucks! Today, was the worst ever. I come from years of customer service experience and I love to inform my customers of policies and laws.

I ordered two mistos, one for me and one for my mom. I would have been happy if the barista said, “Thanks for your order. Please wait outside due to COVID-19 restrictions. We will bring you your order.” I got no such thing other than, “thank you.” I was waiting inside for the order then was told to wait outside as a customer came in. I was ok with that. I came back in a few minutes later to check on my order when that customer left. The order wasn’t ready.

I couldn’t believe that I was told to wait outside again for a 2nd time when there was not one customer in the store! The situation got the worst of me. I said, they should have informed me from the get go. How the f&&@ do they expect customers to know how the order will be handled unless a customer is informed. I asked for my money back and refused the drinks. Coincidentally, the order was 1/3 coffee not 2/3 coffee!

The good thing is, I got my money back. I left unhappy and made a complaint...