Tom's — Restaurant in Lompoc

I'm giving this two stars because at least they were friendly. But I was very frustrated.

I was in Lompoc on business and a client recommended Tom's. I thought it was a little overpriced ($16 for a cheeseburger combo?), but hoped it would at least be good.

When I got my order, I checked it, because I am a picky eater. So I always order very precisely and emphasize that I want it to be plain, but with extra cheese.

I got in my car and drove off. But then I ate a french fry and discovered it had no salt. None. I looked in the bag - no salt. So, annoyed, I went back and they gave me salt. I drove off again. But when I pulled out the cheeseburger, I discovered it was not plain - it had mustard or relish or something on it. And it was super messy. I got on my hand and some dropped onto my pants. And guess what? No napkins in the bag!

So, I returned everything and asked for my money back. Like I said, they were friendly and gave me a refund and a brisk apology. But that was 15 minutes waiting for the food, 10 minutes discovering the fries were unsalted and taking them back and another 15 minutes taking back the burger and getting a refund. That's 40 minutes and not even a meal to show for it.

Very frustrating. And when you're on the road and just want to get home, the last thing you need is less than competent people to screw up your day. I don't know how they taste, but they left a bad taste...

GREAT BURGERS, when a burger goes beyond the normal high regard and becomes something that even the gods drool over you know you’re in the right burger heaven, aka TOMS BURGER, either that or you just got into a gnarly accident and died and you’re in regular heaven, either place, you’re getting a really great burger. all the burger with-its are fresh and good, the bun is big soft and perfect, and the star of the show “mister burger pattie” is totally, totally awesome, he deserves an oscar for his performance. and let’s not forget the supporting cast. the servers are nice pretty ladies and the guy at the grill, excited to slap mister pattie on the fire for what will surly be another satisfied customer. so yeah, go to TOMS BURGERS, have a few things and watch the burger show. performances are all day long. MOST IMPORTANTLY: reach deep in your pockets and get out those dead presidents and leave a generous TIP for your servers and kitchen staff. P.S. i’m 60yrs old and my opinion of TOMS is based on the hundreds of burger places i’ve visited all my life. i know a few things about what it takes to make a great burger. especially the ones i make at...

I was immediately greeted by a friendly server, who told me to sit where I wanted. Initially, the menu confused me because the burger menu is written A to Z. However, once I figured that out, I felt silly. It was a fun approach to a menu for this out of towner.

Mary was my server and was super friendly, inviting, and helpful. I asked her, since I was from out of town, should I get a burger or BLT? (I'm a sucker for a great BLT, but it IS a burger restaurant!) She ended up telling me about an off the menu option (involving jalapenos and avocados!) that I ended up picking.

It was amazing and I might even go back tomorrow to have it again before I leave town.

She also suggested 1/4 order of fries, and when I asked if I should get a small order of onion rings too, she was real with me and said it was a ton of food and I wouldn't need it. I appreciated the honesty and not going for the upsell.

I love local good and a great burger and this place is both. I'll be back when I visit the Base again...