Chili's Grill & Bar — Restaurant in Longview

My husband and I are obsessed with the triple dipper at Chilis. It is always our go to, we go very often to the Texarkana location and love it. But this Longview one has been sad twice now! Both times were the same. We gave it a second chance because of the reviews but no. Both times it seems deserted in there. Waitresses don’t come to tables often enough at all despite nobody there. But on Saturday, our waitress never even brought us silverware. Not even after our food came. I had to track some down myself after waiting several minutes with our food getting cold in front of us. My ice water also tasted salty somehow? So I asked for a watermelon tea and it was about 3” full of straight syrup and was UNDRINKABLE! 😭😭 my husband ordered a ranch water but was instead served an overly sweet watered down margarita that was gross. And don’t get me started on the food, both my husband and mine’s chicken was so chewy. The Nashville sauce on his wasn’t a sauce at all, it was just pure orange grease that soaked into EVERYTHING on the plate including his slider buns. Our waitresses didn’t even come to our table enough for us to complain about it, and it wasn’t worth staying to wait on her. We ended up leaving so much food when normally we take our food home to enjoy the rest. It was so disappointing and the way our stomachs hurt afterwards has us debating on ever returning here again. I gave Chili’s the benefit of doubt to resolve the situation by contacting them directly on there website but to no avail, so I’m now reviewing the location instead. Like I said, we normally go to chilis as our go to, but this...

After an evening at the mall with the family, we decided on Chili's to top it off.We haven't been in a few months an our visits are usually good! 15 minutes before drink orders or even an itroduction! TIP(Hey guys ill be right here to take your drinks...is how that works)Appetizers came out, We had to take an extra tour to provide ourselves with silverware and napkins TIP(Anticipate what your customers will need INSTEAD of "waiting" to have to be told, such as tools to eat with an napkins especially when there's children)SERVE YOUR TABLES ....DON'T WAIT ON THE TABLES .First 2 orders came out 15 minutes.....perhaps Longer than the other three&& was missing the pepperoni, which didn't come out until the kids pizza was NICE AN C.O.L.D! ONCE. The other three entrees finally arrived, One order was wrong (NOW had the waiter repeated the order back to us like most do and should,we would have been on the same page with no mix up) I spoke with management.... Waffles came out,good flavor but nothing on them,just dry... No where near the picture showed them to look.Which should have been completely prepared all over again Anyways.That what a good manager would have done. There's a Huge difference between serving and waiting on tables. And we were neither.AND BY THE WAY...YOU GUYS WEREN'T BUSY.TWO COOKS IS NO EXCUSE FOR SUCH POOR AN PLAIN SORRY SERVICE. I'm very disappointed.My view on your business has completely been changed by that last visit. The last manager would NOT have let that go down the way it did. Very unorganized and customers service is clearly not priority...

Where to start... We called ahead, by several hours, to inform them of a party of 8 for my son-in-law's birthday on a Tuesday at 6:30 PM. We arrived at 6:28, and while they knew about our party, the table wasn't ready. After about 15 minutes we were seated. The only bright spot to this evening was our waitress, who was on top of things. She took our drink and app orders, which were brought out in a reasonable time, and we waited for our mains, which after about 30 minutes were brought out. My son and I both ordered the old-timer burger, and they looked as if they had been cooking since the previous day. Well past overcooked, dry and tasteless. Normally I would ask for a new one to be fired, but then I realized that EVERY entree was just terrible. Fajitas that were undercooked and almost raw, cold shrimp pasta, overcooked ribs and cold french fries just to name a few. I realized that sending food back was probably a lost cause, and a cook that can't cook a simple burger any better than that probably won't be any better the second time around. I could be a little more sympathetic had it been busy, but this was on a Tuesday evening with maybe 15 other people in the entire restaurant! Nope, We just cut our losses and used it as a learning experience. There are many better dining options in town, and we will not be returning any time...