Jack's Natural Foods Cafe and Market — Restaurant in Longview

I’ve been going to Jack’s for a very long time starting with the Judson Rd. location. I was so excited about the brand new store! I have been in a few times and figured since it was new and most are new employees it would be Jack’s again before long. I hate to say it but it’s not nothing like Jack’s was. The customer service is like going into McDonald’s. I can get that anywhere. I don’t mean that ugly but it’s just fast food service. You never realize what relationships mean until they are gone. The “Jack’s” employees made It very special, they genuinely wanted to serve you and get to know you. You weren’t just #39! There was interaction. I miss that! I thought I went to Jack’s for supplements & food but I can buy that online. I can’t buy what Jack’s had before. I can get my supplements and food somewhere else but I refused to buy elsewhere before because of the employees. Don’t get me wrong I love to see the few that are still there but my interactions are mostly at the food. Goodbye Jason’s, Amazon here I come!

The people made...

Terrible service at the new location. We put in our order for two sandwiches and we’re told it was a 25 minute wait. This was fine with us as we wanted to walk around the new store. 45 minutes later we were trying to be understanding and stood near the bar waiting for our food. The store was NOT busy. Many employees stared at us and no one asked what we were waiting on or checked on us. Again, there were very few people in the store. We go to the register and politely ask if the food is ready. The girl who took our order initially went into the back and determined there was a printer malfunction and our order was not made. Mind you she is writing down our order for the second time and goes to the back to get our food made. No refund was offered, no discount, no manager on scene. We are SO disappointed in this small business. It took a hour and 10 minutes for two sandwiches to be made....

I’m late in posting this but it’s related to a visit I made to Jack’s on 12/7/23. I always love this place - great food on the restaurant side, and exactly what I need in the store side! Love their new location - can I get an AMEN to the better location especially parking?! Anyway… I wanted to compliment the great service I received. First I was helped at the register in the restaurant by the sweetest young lady with pink braids - Breezy! She was super friendly, smiled and made me feel so welcome. Next I was helped in the store by Dulce. She, too, was very friendly. What a difference it makes in a person’s day to come across such friendly people who made me feel welcome and valued as a customer! Breezy even later said goodbye to me by name once I was leaving the store! It’s easy to complain about poor service, but it’s imperative we thank and recognize outstanding...