McDonald's — Restaurant in Longview

I’ll be the first to defend the McD’s employees when a customer is creaming at them bc their order is wrong, life is too short to be angry over a food order, I mean just politely ask them to fix it. That said, the customer isn’t exactly wrong. This particular location on Ocean Bch Hwy isn’t very organized and it’s very rare that our orders are correct, I just don’t believe in getting angry about it, it’s not my style. I wanted to try a spicy McCrispy chicken and according to the photo/description it came with a crispy chicken patty, 2 layers of some sort of spicy sauce (can’t remember what it was now) and some pickles. I asked at the counter if it came with lettuce and the response was NO. We ordered a couple of Q pounders with cheese and a filet o’ fish too and we took it to go. I know there are sooo many other’s who can relate to this, if you don’t order extra sauce for ANY of there sandwiches, you are likely to choke if you don’t have a drink in front of you. So back to our order.. The 2 Q pounders were missing cheese, no biggie bc we had it at home although we paid for it. The filet o’ fish came with one tiny dot of tartar sauce although I asked for extra.. and that spicy McCrispy chicken was the biggest joke ever! It looked like it came off the kids menu although we paid sooo much more! What I received was 2 dry pieces of bread, no sauce whatsoever, no pickles and a few strands of iceberg lettuce which I’m allergic to, the reason I asked the employee at the counter before placing my order. I split it in half for my 2 German Shepherds and they loved it.. although I didn’t buy it for them to eat. Honestly, I don’t know why we’re given an option to write reviews because I doubt anyone in corporate bothers to read them because there haven’t been any changes in years except increased prices. The quality of food at our local McDonald’s has gone way down and the prices keep going up! It’s rare that orders are correct, food comes cold on occasion and I don’t even bother to order those “infamous” fries anymore bc it’s luck of the draw if they’ll be fresh.. or even hot! I don’t know what goes on behind the counters but I’m going to assume that staff isn’t very happy, why else would they be so grouchy and short with customers.. or even smile for that matter??? I’m sorry McDonald’s but today I vow never to step inside one of your restaurant’s again no matter where it’s located. There’s only so many times where a person feels dissatisfied because they threw their money away on garbage they didn’t order before saying enough is enough. I’m not even mad about it, this is a good health decision...

They do alright speed wise during the day time. But they can't handle the large rushes they get. They need to train more pay more and hire more and constantly use both speakers and all 2-3 Windows. I'd say the choke point that's disastrous, would be the order taker over the speaker sometimes. And sometimes it's the person's preparing the food/bag's. (Sandwich-maker & Co-ordinator. The last window for the food is usually pretty quick if the foods prepared. But I think they need to put more focus on drink preparation ESPECIALLY when it comes down to shakes, m flurries etc. They're always out of ice cream or their machines are prematurely shut off & they should technically be running the machines until. Close. The night shift is pretty quick for the most part. But once the rush descends upon the crew, they don't always run smoothly. Depends who's working I Believe. Tonight I sat at speaker #1 for a minute before anyone announced anything. And I had to just tell them "Doordash order #700, thank you" and then I pulled up to the window after sitting in line for 20-25 mins, and of course I had to repeat my order # due to them barely even acknowledging that I'm there. You can talk to both speaker's without being rude and not acknowledging them. Mine was literally a 2 second order and u get 1 more car out of the way and it makes a difference over time. Sometimes (usually the women only) don't even thank you after handing food out. Sometimes they actually literally say nothing at all and it's so rude I stopped going there except for with. Doordash now. Don't get me wrong there's a few employee's there at the window thatre nice, fast, and thankful. But it's getting to be a rarity. And usually it's just 2 gentlemen and 1, maybe 2 women occasionally thatre nice etc but there's also another problem when I buy my own personal food. My foods always been cold/, lukewarm (but nasty food). That's a food safety hazard, where's the Managers at that are supposed to check temps and make sure there's food safety being met by actually doing the work.... Overall, I've spent hours in that drive thru. Just waiting and losing alot of money. And making me late dropping off delivery orders. Speed speed speed and quality matters. Friendliness needs improvement among some staff and most employee's need new training or extended training. Pay them more,...

Really disappointed with this McDonald’s I filed complaint on this McDonald’s because some of the managers not all and employee could care less about costumer service I have worked at McDonald’s long ago in woodland and we were about hot food and costumer service and making costumer happy it’s not about that anymore it’s about rushing orders getting orders wrong and telling the costumer’s with action they don’t care after I reported this store the other manager from the other store in Longview checked on me and then told the manager Juan at this one he called once and said he call back so I been waiting it’s just sad we have to order our fried no salt to get hot and they don’t fill the fries and they get totally upset with u when u special order the generations have changed I don’t even bother going unless my husband wants otherwise I choose subway or etc McDonald used to have a great service not no more it’s about money and get the...