Pizza Hut — Restaurant in Longview

My husband and I had a very busy day so we decided to order pizza 🍕 instead of cooking dinner,we ordered the big box deal that has 2 pizzas, bread sticks, and wings in it and the we ordered the cinnabon rolls for dessert. They charged us extra because we wanted a meatlovers and super supreme pizza instead of one topping pizzas. Our boneless wings had hardly any sauce on them and when we went to eat our cinnabons, they were burnt and had no frosting on them. This was the worst service and food I've ever had and they charged us $54.04 for it all. I do not recommend ordering from the pizza hut on Marshall Ave. Figured I'd give them one more try tonight since we were under a tornado watch and I didn't feel up to cooking, called to verify my order and spoke to the manager whom was extremely snotty and very unprofessional and informed me that I could not use my reward points and add cinnabons to my online order because how it comes into the store is how they make it. So I replied " fine then please bring me my pizza and wings." The manager then hung up on me. When the pizza and wings showed up it was thrown together, my 3 year old grandson could have put a pizza together better than they did and my boneless wings had absolutely no sauce on them. This is the last and final time they will be getting my business. I'll be ordering from Domino's...

They had to remake my pizza three times and still did not get it right..I ordered a meatlovers with NO sauce, half with pineapples, and garlic blend crust..The first pizza was a cheese with no sauce and half pineapples!! The manager apologized and said he would remake it but he passed the order to another employee that was too worried about hanging out the drive thru window chit chatting with friends and ended up putting HEAVY sauce on the pizza. When I told him the pizza was made wrong again he threw his hands up like it was my fault he could not follow simple directions! Another employee approached me and ask how exactly did I want my pizza made...I repeated my order and I asked her if she needed me to write it down. She replied, "No I got it". When she remade it she forgot to put the garlic blend on the crust. The manager was too embarrassed to come and talk to me..He sent the employee who could not follow directions to check in with other employees about my pizza. If thats not super poor customer service then I do not...

To improve the experience hire new people enhance training skills get a manager that can communicate with customers someone that takes accountability shows willingness to fix the problems or concerns the customer has. Overall my experience was terrible. I was provided inaccurate of time of order to be complete, waited over 45 minutes after the expected time for a carryout order I submitted online. The online options was unavailable after I had paid for it. When asked to speak to the manager, the manager never came to speak to me I had to go in request a refund that I have to wait days for I refused the order. The manager never spoke to me this location on Longview TX Marshall Ave is terrible and unprofessional I would never...