Ay Papa Que Rico — Restaurant in Los Angeles

Stay tuned for further review of other menu items. This place is deceivingly good. Great even! After being disappointed by a neighboring taco/burrito spot across the street that wouldn't accept an ATM card, I wondered in. When I saw the extensive menu, I was a little intimidated. I'm not a fan of massive menus. They seem to be trying to capture everyone's tastes. Just do one thing well, and people will line-up. Such a broad effort usually results in not a dang thing being good on the menu. When presented with too many choices, I will just choose one of the simpler items on the menu. If they can't execute the simple items, I'm out only a few bucks...lesson learned. I never go back. I narrowed my choices to either a half chicken meal, or a chicken burrito. Surprisingly, those two items weren't far apart in price. Does the burrito carry about as much Chicken as the half chicken meal? I doubt it, but I wasn't sure I could finish a half chicken with Central-American sides, all by myself. Next time, for sure! I'm coming hungry. I ordered my chicken burrito with any and everything that came with it. With tasked with the choice of pinto beans or black beans, I felt a kick from my half Costa Rican side, so black beans it was. Nothing else other than a diet Coke. About 13 minutes went by before the young gal brought my order out. I couldn't fathom what was taking so long. It's a burrito man, the ingredients are already cooked. Heat up a tortilla, drop ingredients in, roll and serve. Honestly I thought they forgot about me. First...the diet Coke was perfect! Yeah, that's a big deal. Few privately owned corner joints know how to set the soda to syrup ratios on the tap. Ever notice how the McDonalds sodas are always on point? That's because adjusting the ratios to perfection is the Coke delivery guy's job. It's in the contract. They are trained for that. Back to the burrito! Gourmet man! Gourmet burrito! My first Gourmet burrito. The tortilla was perfectly toasted, it was hugging the ingredients ever so tightly without tearing or bursting when bitten into. The ingredients and flavors were BOMB! as the younglings say. A little different than a typical Mexican burrito, slightly central American in seasonings, but not too much. Service was also a surprise. Staff came by twice, to ask how things were. As if they knew I was a google reviewer. I was a bit suspicious. I'm headed back next week, lots of stuff to try. Be on point because if theres one food I know, it's latin American food; Cuban, Costa Rican, Puerto Rican, Mexican, Peruvian, ect. I've had the best in NY, Miami, L.A, Mexico City, the Mexican seaboard and beyond. Not much El Salvadorian or Nicaraguan, some but not enough to say I've had the best in that catagory...still...

The food here is good — no doubt about that ! and my staff and I have ordered at least once a month for years. But good food doesn’t excuse terrible customer service.

I placed a large office order today at 11:03am for 12:00pm pickup. The cashier repeated the order correctly: • 4 chicken combos together in one platter • 1 chicken combo packed separately • 1 Cuban sandwich

When I picked it up, everything was wrong. The separate combo was missing, and instead of fixing it, the staff argued with me. The cashier admitted she put the order in correctly, but the kitchen messed up. Instead of apologizing, she said the order was “still complete” and even told me to bring the food back — after my staff had already started eating.

I went back anyway to get the missing food. The owner himself — who in the past has always been helpful — made things worse. Rather than apologizing, he told me again that the order was “still complete,” dismissing the mistake and treating me like I was the problem. No accountability, no apology, just excuses.

This is not how you treat loyal customers. A business that can’t admit fault and refuses to apologize doesn’t deserve repeat customers. The food may be tasty, but don’t expect honesty, accountability, or good service if they...

This place was great When they opened, but now I have had nothing but bad experiences the several last times that I have gone. They never have helados pops, so i dont know why they even have the sign up, but that's minimal to the rest of the experiences (mostly related to the pupusas). Once i went and no one told me I had to take my ticket up to the pupusa lady for them to make the pupusa. Another time i went and they told me they wouldnt have pupusas until after 4pm, even though they had no sign up indicating that. That same day they didnt have chili cheese fries. Today i had an order that included 6 pupusas, 2 sandwiches, a french fries and a chili cheese fries. I sat down and waited for my order. They gave me everything except the pupusas. When i asked about the pupusas the lady told me i had to go to the pupusa lady to pick them up. Why cant they give me everything together, idk but anyways... When i asked her, she didnt have any information about my pupusas. Turns out no one that works there took her my order info. I had to wait another 20 minutes for them to make them. Suffice to say that when i got home, my fries were disgusting. The pupusas are the best tasting item they sell here, but the inconsistency of this place is very...