Big Mama's & Papa's Pizzeria - Sunland — Restaurant in Los Angeles

I enjoy a little Mama's and Papa's now and then. I work close to the restaurant and an employee recommended them. I recently ordered one of their amazing Greek salads with chicken. As I am enjoying my meal (which is usually delicious) I find a bug in the salad! I typically understand little gnats sneak in the lettuce now and then, but this was an abnormally sized gnat. Anyone could mistake it for a fly. I had to close my mouth from spitting back up the forkful I just ate. I called the store to complain, not usually my forte. I couldn't bare to ask for a replacement salad since my appetite diminished after finding a bug in my food. Who knows if I ate any others? Disappointingly, the manager on duty gave the young lady who answered my call a ridiculous answer why they will not be refunding me my meal. They (MOD - Manager on Duty) claimed there are too many people in the store that answer the phone and also because I ordered on-line. I was baffled. This made no logical sense as to why I could receive some/all credit (refund). They again offered me another salad, but to be truthful, if I found a bug in this salad, and they say that they thoroughly washed the lettuce, how reliable in cleanliness will the other one be, if that? Or, to think, how "clean" is this store, if they say that they thoroughly wash the lettuce and send it out to customers? I'm officially grossed out and pretty disappointed. It's sad that customer service like that causes a loss in customers. Sad to because I used to enjoy Big...

Absolutely the WORST Big Mama & Papa's in all creation! The guy who works the afternoon shift NEVER has any single slices. He always claims that he only has a certain number of single slices to start the day with and when they're gone, they're gone. And they're always gone by NOON! Hey, the single slices are the only reason to go to this place. HELLO! Big Mama & Papa's: Home of the World's Largest Slice! I understand these places are owned by franchisees, but whoever owns this one is the WORST owner in the entire franchise. Just terrible!...

The pizza is expensive, it takes over an hour to get delivered, and tonight when they got to my house they tell me that they will not deliver to me because I live to far. Even though we've had them deliver many other times.

Note the website said they deliver to my house, they chose to make my order instead of canceling it, and they say the limit is 3 miles. My house at 3.9 miles is apparently too far. And they felt the need to basically tell me not to order from them again...

However if you're nearby, the egg...