Big Mama's & Papa's Pizzeria — Restaurant in Los Angeles

Soggy, Mushy, Disappointing Pizza & Horrible CustService (dealing with my complaint)!!

I've always had a positive experience from Big Mama & Papa's in Hollywood, so I suggested getting our pizza delivered from the nearby Granada Hills store.

I ordered the special that came w/salad, 2Lt Coke and 2-topping pizza (I chose tomatoes & black olives). The salad was great as was the Coke. Unfortunately, the pizza was one of the worst I've had.

When I called to talk about my disappointing pizza the night before, I didn't get any satisfaction- Instead I was left feeling frustrated & unappreciated. When I asked for the manager, the person who answered my call said he was Rick, the manager/owner. He blamed the soggy pizza on a topping I ordered (water from the tomatoes) to my pizza's late delivery time at 10:45pm.

I'd be amazed if he really was the owner or manager, like he said he was. A person in that position usually cares about their food quality and makes it a priority to keep...

We just starting visiting BMPP Granada Hills, and my son liked their calzone and you get coupons/rewards from repeat business with them. HOWEVER, this all changed when I ordered 1 med pizza, 1 calzone and 1 order of Sfogliatella (Italian pastry with cream filling) and when I showed up to pick up my order, 30 minutes after ordering, the poor workers seemed so unhappy and disorganized. Instead of letting me know what was going on, they said nothing and seemed to be trying to get my order ready, I waited another 20 minutes or so. The pizza was okay, very bland, the calzone was fine but the Sfogiatella was RAW!! They forgot to cook it and I didn't realize this until I got home!!! It was only $8 but this was completely unacceptable. I am super...

My husband and I have eaten at the Granada Hills BMPP probably 5 or 6 times in past few months, and have always enjoyed their pizzas. Our favorite pizza is the "godfather," This pizza is so good. It does not use any tomato sauce, but includes ample amounts of cheese, chunks of cooked chicken, soft and delicious strips of sundried tomatoes, and generous use of fresh basil. The gondolas are outstanding at any time of the day. The place is very clean and homey. The staff at BMPP are always helpful and pleasant. We live a short 3 blocks from 2 different nation-wide take-out pizza stores selling greasy, below-par pizza (we have tried them in past), but now we drive past them to get to BMPP in Granada Hills to eat...