Burger Factory 2 — Restaurant in Los Angeles

The first time my husband and I tried this spot, two Carne asada burritos, I like meat only, but my husband likes rice/beans in his, they were both nice plump burritos, asada was tender, meat from end to end, we said "we have our new burrito spot". The next time, we got the same identical thing, my husband enjoyed his, but my burrito mirrored a burrito from taco bell, it was so thin, I ended up tearing away a lot of tortilla, I was extremely disappointed. My husband stated, maybe it was a different person from the last time, could be, but whomever is there, should maintain a consistency regardless of who's tending to the food. It's bad to have your customers coming to the establishment expecting one thing, but get side tracked with something else, it's not good business, and does not help to maintain your customer base, and it places a dark cloud on the business, because you never know what you're going to get, I...

IF YOU REALLY HAVE NO WHERE TO GO THAN HERE I GUESS JUST GO ! OVERALL DAY SHIFT LADIES IN THE FRONT SHOULD BE FIRED WITH THE PRICE BEING HIGH AND FOOD BEING LESS THIS PLACE IS DEFINITELY NOT A GOOD PLACE TO EAT PLATES OF ANY KIND DO NOT BRING YOUR BUSINESS HERE AS IT WILL BE A LOSS FOR YOU I PROMISE YOU DO NOT EAT HERE DO NOT PROVIDE CUSTOMERS TO THIS PLACE. IF YOU ARE PLACING PHONE ORDERS DO NOT PLACE ANY PHONE ORDERS I REPEAT DO NOT PLACE PHONE ORDERS BECAUSE THEY DO NOT ACCEPT ORDERS OVER THE PHONE YOU HAVE TO PAY AT THE STORE AT THE TIME OF PICK UP FOR ANY PHONE ORDER AND THEN THEY WILL BEGIN TO MAKE YOUR ORDER. AGAIN THEY DO NOT TAKE PHONE ORDERS YOU HAVE TO PAY FOR YOUR ORDER (FIRST) BEFORE THEY MAKE YOUR FOOD. YOU HAVE TO PAY BEFORE THEY MAKE YOUR FOOD EVEN IF YOU ORDERED OVER THE PHONE SO DO NOT ORDER OVER THE PHONE AND DO NOT COME HERE. EL HEURO ON FIGUEROA HAS BURGERS FRIES TACOS BURRITOS EVERYTHING AND...

Long wait. You'll be here for 15/20 minutes and employees won't acknowledge you.

You ask for help and they ignore you, Everyone waiting was complaining. They got one guys order wrong (who was waiting for a long time) and he didn't even care to have them fix it. He had enough of the waiting.

I was picking up and online order and i had to wait ages before anyone even acknowledged me

I know y'all are busy and the people do seem to be working very hard, but please at least acknowledge your customers waiting. Even if you can't assist immediately. You're loosing business even though you get lots of it. Two people left the line because of the lack of communication...