HotBox Burgers — Restaurant in Los Angeles

I thought it would be a good idea to share this because people need to humble their self and I've been supporting this business for 2 years but that has come to a stop yesterday. I wish I can post a picture so you guys can see with your own eyes but make a long story short I visit HotBox yesterday January 13th and purchase some chili cheese Fritos. My Chili Cheese Fritos was dry barely any Chilli in there. So I got on my social media & says something about it! Never mentioned the company but I did tag them small so they can see. This was her response. (You are just wrong you can address that personally) Order extra chili and pay for it! And I am glad to over flow your bag of Fritos Lmao 🤣 I should’ve said that when I tried your dry bbq chicken but I am just a classier bread of women! Take care ✌🏽) That's how she addressed me in my inbox. Instead of saying hey sorry for the inconvenience and when you come back I'll take care of you. Because at the end of the day my meal was not prepared properly. She claims to be a Boss but that's far from how boss's act! I will have a business one day and I hope and pray that every meal I put out people would love and if I make a mistake I will Gladly fix it because that's what bosses do. I can say a lot more but I said enough make sure you guys come check out South Central finest BBQ you can find me on Instagram. By the way the tacos...

I have been a customer since they had the lil truck. I hadn’t been in a while & my how this place have changed. I had a call in order, i stood in the FRONT of the pick up line, as the cashier helped other customers for about 5 mins as if i was invisible. The blonde haired latino chick (which i used to like & used to be nice) looks at me & keeps walking, by this time there is now 2 people in line behind me. She then goes to the side where she cant be seen & shouts “anybody here for pick up” the guy behind me shouts he does (as if I’m not standing in front of him or in line at all) at this point I’m irritated cause why tf would u shout when clearly its a line, she obviously didn’t want to help me. After all these years & the death of the original owner & founder this place has definitely CHANGED…kinda sad how businesses loose appreciation for their customers. I’ll stick to A1 burger or anywhere else before i go...

Slow service. Really tired of having to go to these places and my food takes 20-30 mins for a hamburger and fries….. like I just think they are to slow and don’t have enough cooks to keep up with the volume of orders they put out. I could barely hear the girl behind the counter…its a little to loud in there for me to hear her and she could barely hear me and I wasn’t going to yell my order. Customer service #1 rule WEAR A DAM NAME TAG! I have no idea who is taking my order and don’t have a way to greet her at all. Dirty dingy sweater that doesn’t have a company’s logo. It’s just raggedy and the time takes to long. Black people really need to take a class on customer service skills….because the girl at the cashier has a serious straight face and didn’t greet not one customer with a smile. Sick of spending my money with angry faces and lack of friendly service. I won’t be back and I...