Calif Chicken Cafe — Restaurant in Los Angeles

I ordered from here at 8:00pm on 10/23/18. GrubHub brought the food at 9:30pm (he said he was waiting a LOOOONG time for the food). The meal was incomplete (one entire meal was missing AND my salad was not mixed). When I called the restaurant they gave some crazy excuse of sometimes they run out of food. I asked if they run out of chicken at a chicken restaurant. The lady then put a manager on the phone. She said she would refund the kid’s meal but not the entire order. I was not satisfied with that so she said she could give me another phone number to call. I was clearly upset (and hungry) and the manager was consistently talking over me. I asked if she was done speaking and she then hung up on me. No refund no satisfaction.

I then drove over to the restaurant (so now it’s even later plus I ended up having to go there so totally pointless that I paid for delivery) and asked to speak to the manager. I asked her why she hung up on me and she said I wouldn’t let her speak. Actually it was the opposite, SHE wouldn’t let me speak. They then gave me my daughter’s meal but was super rude about it.

I am so disappointed in you CCC. This used to be my spot (been coming here for over 20 years) but the people that are working there now are very...

Dear California Chicken Café Team,

First of all, I just want to say how much we love your food. The freshness, the flavor, and the friendly staff make it one of our favorite spots for a healthy, satisfying meal. It’s clear you care about quality, and we truly appreciate that.

That’s why it’s hard not to feel a little disheartened when we see the large amount of single-use plastic and packaging used—especially when dining in. We understand that efficiency and hygiene are important, and that certain systems are already in place. But when guests are enjoying their meals outside or on-site, is it really necessary to individually wrap everything in plastic and pack it all into a large plastic bag?

Even something as simple as reusable metal plates or trays, which could be easily wiped down, might help reduce this impact. We’re all more aware than ever of how fragile our planet is and how much waste is created from packaging that ends up in landfills after just one use.

Please consider sharing this note with your management team. We believe small changes—especially from beloved places like yours—can inspire a bigger shift. Many customers (and the planet) would truly appreciate the effort.

With appreciation, ...

I LOVE California Chicken Cafe. They are SUPREME when it comes to Rotisserie chicken. It is succulent, moist, tasty inside.. crispy skin outside and seasoned perfectly! I can not decide which side dish I prefer. I usually order a whole chix with 2 sides & order additional sides. The rice pilaf is light, airy & flavored with peas & carrots. The broccoli/ macaroni is awesome, lots of garlic, rich and tangy. Then seasoned sauteed potatoes perfectly soft inside, crisp outside. My additional go to, is the squash...an exquisite, healthy option. After indulging in ALL this wholesome, heart healthy cuisine I am hard pressed to exit without the "ALOHA" cookies, made with real butter, macadamia nuts and all kinds of goodness! Needless to say I frequent this eatery often. My only trepidation and reason for less than a 5-Star rating is the " to go" service. This evening for the third time, my "take out" order was incomplete! That really is the worse feeling! Management is apologetic & made attempts to compensate ...but 3 times?? I usually quickly scan , but honestly did not expect reoccurences. Staff needs to pay ATTENTION per preparation...