Del Taco — Restaurant in Los Angeles

UPDATE 5/25/21: I have been going to other Del Taco locations periodically and they all have been pretty decent. This one just... If you think something couldn't get any worse, stop thinking that because it can. I haven't the slightest clue why I came back to this location other than the fact that it was on the way home and I had the very wrong assumption that what I was going to order would be SUPER hard to get wrong. It was wrong. Ordered a Burrito. Asked them to simply leave sour cream off the burrito. That's all. Just hold the sour cream. They in turn translated that into leaving every other sauce off the burrito as well including the Chipotle sauce which is actually pretty tasty and is the prime selling point of the burrito. It was completely dry. Cold too. So really just to drive the point home, if you go to this location, always assume there's going to be something wrong with your order. Or just make your life easier and find another Del Taco location. Even navigating the driveways around Bob Hope airport to get to that location is still a better experience.

Moving this down to a single star. This is a prime example why these kinds of restaurants should either go exclusively drive thru or close up entirely. I walk in and order 4 grilled chicken soft tacos. A small fries and a large drink. They charged me accordingly. I asked for a receipt. "Oh we have no receipt paper, sir." This is where it gets awesome.... I went off to some corner of the restaurant, out of the way to wait for my food. In the midst of preparing the carry out orders and the drive thru orders, they were dealing with this problematic gentleman who just wouldn't stop complaining about everything under the sun. The manager of all people I guess got so fed up with everything that she began to just start throwing random things into bags and giving them to people for the sake of just getting them out of the restaurant so she could deal with this guy. Now understanding that people can be really frustrating, I truly would have forgiven one or two errors with an order. I really would have. But when you go from ordering 4 identical grilled chicken taco, only to get it home in the rain just to find you have 2 cold beef soft tacos and 2 what look to be dried up fried chicken strip tacos and stale fries? None of the items except the fries and the drink were what I ordered. So this is effectively an 80% incorrect order? If I wanted fried chicken anything I would have gone to the KFC up the road a bit more from this location. Now I went to look in the bag for the receipt. I remembered they didn't give me one! So now even if I wanted to walk back to get this fixed, I couldn't because I was never given a receipt to show for it! Epic! If you're looking to actually get what you pay for, or actually get what you order at all, Find another Del Taco or consider other options for lunch. I will give Del Taco something here. I get that it's probably hard to manage a drive thru and an exclusively carry out dining room among the droves of problematic customers, doordash, grub hub, uber eats workers that storm the place all day long. But at the same time, if this is something you can't get to a workable state by now? You may want to lock up the carry out option and stick to drive thru service because it's clear that this and many other chains can't seem to balance the two properly and seemingly are okay with this because they know that most people won't come back in a time when you shouldn't be out unless it's entirely necessary. ...

0/10 because I went there just right now 5:30 April 14

and more or less this doesn't have to do with the workers on shift, but the lady that was off of shift. I was already waiting for 5 to 7 minutes, which is for my experience working customer service and managing customer experience along time to wait because they're drive-through was it at full capacity and their lobby semi full but mojority of order were completed. There was a gentleman there working very hard going from the fire to take orders to each station doing a great job when he came to take one of their employees that seem to be off the clock was looking so frustrated and impatient, making faces and comments as why they're not hurrying up, I was waiting much longer. When the employee came again, not his fault he just looked at both of us and begin taking her order and she was waiting on the side and I was actually in line and again not his fault but after he completed her order that was comped for free, which I'm a pay customer and she again was getting a free employee meal so not pay anything Entitled to cut infont of her customers. When is my opportunity to order? I informed the gentleman that it was obvious that she was more important to take the order and just walked out. Again, since you guys are writing this, if you care if you think the time just know that you have a lot of entitled workers working at this location, cause you to lose money for actual paying customers because of their attitude...

WORST Del Taco in the Valley. I consistently get only so-so service here. My drive-thru orders are frequently incorrect or items are missing. Eating inside the location is to be avoided unless "homeless hangout" is the atmosphere you want. Today, I spent about 15 minutes in the drive-thru waiting to order with no movement in the line whatsoever. Thankfully the 8 cars behind me all decided to leave so I could back out too. I think the lady in front of me left too and she'd already placed an order. When I went inside to ask what was going on with the drive-thru, an employee said to me, in a flat voice devoid of inflection, as if he'd had all of the joy of life squeezed out of him, "Sorry ma'am. Would you like to order now?" I don't blame the employees at this location; what power do they have to change how much this Del Taco sucks? But management needs to do something. Until things change, I'll be at El Pollo Loco, Taco Bell,...