El Pollo Loco — Restaurant in Los Angeles

I went through the drive-thru at 8:45 I have a coupon for 12 peace leg and thigh family meal that comes with three sides for $25. I told the drive-thru worker that and he denied me service stating that they don't have enough chicken for the order. About time I got to the window there were four cars behind me. I asked what time do they close they told me 11:00. I asked the worker and you do not have any chicken to complete my order he said no. I said how much chicken do you? He told me only four pieces. I didn't ask him so what are you going to serve until 11:00 he responded just sides and salads. I asked him his name the guy's name is Mario. I asked for corporate number he refused to give it to me I asked for his manager name he refused to give it I said she do not return until tomorrow. First class discrimination and terrible customer service he did not want to honor my coupon that does an expire until 14th. As soon as I told him I had a coupon he denied my service. He did not open up when he said how can I help you we only have four pieces of chicken left. It wasn't until I told him I had a coupon for $25 when the 12 piece is almost $40. He only discriminated against me because I am black he was a Mexican man on Central American. My mother had problems with him when she came a few days before he is discriminating against black people when we become a coupons that we...

I'm literally calling them right now because I was hung up on . I was asking if I was able to replace a wing for a leg or thigh on my 4 piece meal because I ordered online through DoorDash and it don't give you that option to do so online. It only gives you to select leg & thigh or breast & wing that's it . I find it rude because I had chose another store from Vernon and they never picked up so I called this store to see if I can try just ordering from them instead. The girl on the phone just kept bringing up the store from Vernon and after me and my husband asking her if we can just order from them and if they can replace the wing would they be able to replace it with a different piece she hung up on me and their phone keeps ringing and ringing my husband even called from his phone just now ..THIS IS NOT GOOD CUSTOMER SERVICE, NO PATIENCES DIDNT OFFER US TO ORDER FROM THEM EVEN THO AT LAST WE WERE TRYING TO AND BAD SERVICE YOU DONT HANG UP ON CUSTOMERS .!!! WE KEPT CALLING TO LET THEM KNOW ABOUT OUR ORDER YET THEY DECLINED TO...

Poor service at this pollo loco, startes right at the drive thru, I pulled up to order didn't say a thing I was looking at the menu and she said can I take your order, and I said "yes can I have" and cuts my there almost yelling can you give mi a second!!!! I was so respectful I just said yeah sorry take your time, so confused she was the one that wanted to take the order I was looking at the menu still, when I get to the window to pay that lady,woman,or old lady don't know she had a mask on she took like for ever to give me mi order the all just vanished from the window after the charge me for the meal, when I got it the lady just opened the window and almost tosed it too me and closed her window almost like if I was getting food for free,plus all the sides were,the worst almost like if I got it for free and not paying for it , coleslaw was all Frozen,the rice all going bad,mash yellow and white color looked like the mixed the new with the old mash, no gravy for it, the worst pollo loco so far a waste of time...