Juice Barrel — Restaurant in Los Angeles

Would leave no star if I could went in today totally fine feeling good. I have social anxiety and so I'm more aware of what everyone is doing around me because it affects me as soon as I get there the girl with no mask blonde hair and rude attitude helped us out I was telling her I wanted an Amazon açaí bowl without banana and strawberries because I'm allergic and she then tells me then what do you even want in it with attitude not to be helpful but to make fun of she then turns to her coworker telling him how I'm weird and it's weird that people do that and laughs while he agrees I felt so upset and uncomfortable so I left and told my sister to get it then my sister comes out and gives me my bowl it was literally liquid there was no way I can eat that and if I froze it, it wouldn't have tasted very good since the granola would get a weird texture and not taste good it was a bad experience and ruined my whole day with everything happening with COVID the fact that she wasn't wearing a mask was disgusting and the fact that she was so rude towards my allergies and being so judgey towards me as soon as I walked in with her stank face is bad for business I seen a lot of bad reviews about her since I looked at the reviews the experience sucked I manage a place that sells acai bowls I couldn’t believe how she made it pure liquid could have been a drink I didn’t even eat it bad experience wish they...

I was looking for a good juice place in Granada Hills area and came across this on Google...read the reviews first and thought it worth a try. (Usually go to Kreation but none located in the area) Great selection of juices and smoothies. Staff not so hippie dippie as Kreation. Definitely will be my go to for juices 👍🏼

However I did notice the negative review regarding female staff. My staff person (female) was ok. But that’s all...just okay. And another staff person (male) could have been a little friendlier...but wasn’t rude.

I just think sometimes the younger generation service industry don’t quite understand what real customer service is. (Ex.greet with a smile, eye contact, some energy in your voice, “have a great day”...etc. ) Especially located next to a Smoke Shop...customers might think the lack of energy has something to do with being a bit stoned......

I’ve been a loyal customer, spending over $100 on fruit cocktails in the past month and even bringing them new returning customers because I loved their offerings. However, I was disappointed by how they handled their loyalty program. After purchasing 10 items, you’re only allowed a free juice or smoothie. Since I don’t like their smoothies selection and only ordered fruit cocktails, I asked if I could substitute my reward for a fruit cocktail or even a pistachio gelato (which costs less), but both requests were denied.

I understand policies, but this lack of flexibility for loyal customers felt unappreciative. I expected better treatment given my support, and sadly, it’s made me reconsider returning. I hope they rethink their approach to reward programs...