Los Tres Hermanos Express — Restaurant in Los Angeles

The workers are extremely rude. I ordered a horchata from here and it was really gritty and just did not taste good and I asked if they could just give me a sprite instead and they refused so I asked if I could get my money back and they refused saying they have a “no refund policy” which is so stupid, you are a restaurant the customer should be able to get their money back if they have an issue with food or a drink. So I asked if I could just have my money back in general because I was not happy with the service provided and just pay for the drink because they hadn’t brought out the food to me yet and they refused saying it’s “already made” literally refusing for us to not, not get the food and for us to not get the refund I asked for. I didn’t want the food and it was not handed to me yet but I was still told that I HAD to take it because it was made and I couldn’t get a refund. I HIGHLY do not recommend this place. They are not worth the money for their horrible customer...

I attempted to get the burrito that I got last week which at the time was $18, but today when I get to the window the woman tells me oh it's $22.85 I showed her my receipt from last week and asked how is it $22.85 today when it was $18 last week and she ofhandedly just waved it off and goes oh prices have changed. Mind you the prices are still the same on the menu outside so either she made a mistake and wasn't willing to own up to it or this business has no concept of advertised prices and how you are supposed to have the correct prices on your menu so your menu so customers can make an informed decision and what they want to order. I know it's only a $4 difference and I may be a Karen for this but really if you're not willing to change the price on the menu at least have someone better at the window that's not just going to wave off the question and pretend that it's totally fine and nothing to have changed the menu prices without actually updating them ON...

Ordered food by phone. They told me to come un around 15 minutes. I went to another place to pick up some groceries. I arrived at the 3 hermanos in around 25 minutes. I waited 15 minutes before they charged me for the food. And have to wait another 35 minutes for them to bring me the food. It was a terrible experience. Never going back. They have no idea how to treat a customer. They waste so much of my time , it's unreal. They didn't even offered an explanation...they just let me outside by the pick up window. I don't recomend the take out concept.They have no idea how to serve a client.They have no respect for other people's time. I felt really...