Maciel's Plant-Based Butcher & Deli — Restaurant in Los Angeles

I spent a lot of money on food and desserts here and had a bad experience for my first time, but I know many people still love the food. I ordered a very delicious churro pound cake and a steak sandwich that came doused in potent horseradish aioli. Before ordering, I inquired about the sauce to see the horseradish would be very noticeable and I wasn't advised by the woman taking orders on whether to get it or a different option – only on different sauces (no regular aioli). It took about 15 minutes to get my order made because they have a constant flow of online orders that they seem to prioritize over people waiting in person. Online orders can take 6-15 minutes to get. I got my order for take out and left, but when I finally got to eat the sandwich, it was completely inedible for me because the horseradish took over the whole sandwich. I wasn't able to reach anyone by phone because they only take online orders, so I ordered 1/2 minestrone soup and 1/2 philly and drove out of my way back there to ask politely for a refund and grab another to-go order because I couldn't eat the $22 sandwich. Then I had a big issue with the woman at the counter. She's an extremely fake polite person who clearly does not care about the individual customer, and she ended up being very passive aggressive and started snapping at me after defaulting to rejecting my refund request. I politely pushed further and she ended up talking to her boss and he approved it, but it took 20+ minutes for this whole ordeal that she was angry at me for because she was overwhelmed with the orders coming in, but I was being genuinely polite and patient the whole time despite my grandma waiting in the car (I told her this and she couldn't care less and snapped at me) and me having to stand around for all that time when I have injured feet. Additionally, the philly came with jalapeños which tainted the sandwich but I must have forgotten to click "remove" online after having a lot of difficulty with their online system and having to retry ordering multiple times through different platforms. The meat itself is good (the vegan steak was yummy) and I enjoyed the hearty minestrone but the sandwiches themselves were mediocre and small.

TLDR; For the price, the sandwiches were mediocre, but the vegan meat, soup and desserts are yummy. The customer service was poor from the woman taking orders but the owner or boss fixed the issue. I probably would not visit again unless I had no...

So a while back my girlfriend and I came in to order some sandwiches for a first time visit. We got the Italian and the chicken pesto. Along with a few deli sides.

While enjoying the meal we ate the sides and a piece of glass fell along my mat where I eat. She pointed it out. And we were confused as to it's origin. Couldn't be from the food ? It was clean with no residue or any food substance so I thought it was maybe a shard stuck to my clothing from outdoors during my travels in the day.

Well... today 10/10 I came in and bought a few sides again and the Tuscan sandwhich I was helped by a nice man named Arturo.

I got home and as I'm eating the sides late night enjoying food as I work...I JUST stumbled across ANOTHER piece of glass. This time within my dish ? I'm not sure how frequent this is or if this complain has been brought to your attention before. But something I'm the kitchen should be quality checked from cracks. Glass and broken pieces.

This was highly dangerous and a accident waiting to happen. I thank God I am somehow lucky to avoid this situation not only once but twice from your establishment.

Honestly not sure what to even do but I had to bring this you to attention as soon as possible so you can hopefully resolve this issue immediately.

Sucks. Sandwiches and sides are good but trust is tainted and...

Food is good, but nothing worth writing home about. Service is bad. I drove two hours and ordered ahead. When I arrived I asked the employee cleaning the tables if there is a restroom? She looked right at me and said "Its for customers only!" and walked away. I was stunned. Another customer saw the interaction and directed me to the restroom. When I got to register I got my order and bought another $50 of cold items that were ready to go, even left a tip. When I was about to go I mentioned to the cashier what occurred and it wasnt welcoming. She snapped at me and told me "well, it is for customers only!" I said I understand but this was my first time here and I had just driven 2 hours. She began arguing "how are we supposed to know all that?" I told her, I liked the place and am trying to be helpful in that customer service is #1 & I just didnt feel very welcomed. She said, well no one has ever complained before!" Guess what, I never will again. Bye...