McDonald's — Restaurant in Los Angeles

RE: GUSTAVO As a regular patron of McDonald's, I feel compelled to share my recent experience at the Reseda branch, particularly regarding the service provided by an employee named Gustavo.

Upon ordering a meal for my girlfriend and me, we were disappointed to find the french fries were cold and hard. Eager to resolve the issue, I approached the counter and patiently waited for an extended period of time. Initially, I requested an exchange for fresh, hot fries, but I would have been content with a smaller portion if it was more feasible. Unfortunately, this led to a disheartening encounter with Gustavo.

Despite the evident quality issue, Gustavo adamantly refused to accommodate my request for an exchange, citing the fact that we had already touched the fries. This rationale baffled me, as it seems unreasonable to expect customers to assess the quality of their food without actually trying it. Furthermore, in today's economy where every penny counts, receiving a subpar experience is not something to be taken lightly.

In attempting to convey the importance of customer satisfaction and the impact of such encounters on the reputation of the establishment, Gustavo's response remained unchanged. It was disheartening to witness a lack of empathy and understanding towards customers' concerns.

I firmly believe that in a service-oriented industry, it is imperative for employees to prioritize customer satisfaction and be willing to rectify any issues that arise. Unfortunately, Gustavo's unwillingness to address our legitimate concern left us feeling dissatisfied and undervalued as customers.

In conclusion, while I appreciate the opportunity to provide feedback, I am deeply disappointed by the lack of resolution and understanding exhibited by Gustavo during this encounter. It is my hope that this review serves as a constructive reminder for the management to instill a culture of empathy and proactive problem-solving among their staff to ensure an optimal dining experience for...

Incredibly Unprofessional overnight manager I had an extremely disappointing experience with this McDonald's manager during my recent Uber Eats order. The manager made me confirmed the order to start the trip then tried to pressure me into marking the delivery as complete on the app before l had even received the food from her. This is not only unprofessional but also against Uber Eats policies. I can't believe a manager, who should be setting an example, would try to push something so dishonest. The workers there knew the manager was being stupid but couldn't say anything because they were not confident enough to tell the manager she's being stupid. Eventually after 10-15 minutes she realized she didn't know what she was doing, then gave me the food which was delivered late due to her stupidity. I hope McDonald's takes this feedback seriously and ensures that managers gets better training and their staff understand the importance of following...

Lisa is the manager in charged of this location, me and my husband went to get a coffee at night while we were ordering two kids went to get water cups, we were sitting in front of the fountain, and the kids catch our attention because the younger kid wanted to get soda but the older brother told him not to, they only got water the entire Night, but this LISA turned off the fountain thinking that they were getting soda, making the kids and the parents feel unconfortable, and they turned out leaving the restaurant. When we left my husband told her that we never saw the kids getting soda, she turned at him with a really aggresive tone of voice, in my point of view managers should have more costumer service skills, turning off the fountain was not proffesional, and she needs to control her tone of voice and...