McDonald's — Restaurant in Los Angeles

Shift Manager "Deborah" Was very rude to say the least. As we walked in the McDonald's restaurant at 6:30am, we kindly waited as we seen that there was nobody at the cashier ready to attend us. After about 5 minutes of waiting without even receiving a greeting or good morning, my mother asked "Is there anybody that can help us?" It seems as if that triggered something in her to become very rude to my mother which, all she did was ask a simple question. She approached us and told my mother that "she was very busy taking orders." She was clearly upset as we could tell by the tone in her voice and her body language expressed just that. After that she kept moving back and forth taking orders and preparing bags for the drive through, with absolutely no sense of urgency. It seems as she even decided to move slower and breeze by along in an attempt to get us upset. She finally took our order, but was she so agitated it seemed to us, that she took our order down wrong. We received our order and my mother let her know that the oatmeal she asked for was not prepared right. My mother even apologized for the trouble. It sounded like my mother was the one giving customer service instead. Deborah never apologized for any mistake on her behalf. She instead accused my mother of ordering it wrong and told her that "she was not going to change it because the order was correct. She got every part of my mom's custom order wrong. I've ordered here many times before the same thing and never have had problems with it. She then set the oatmeal in front of us as if she was trying to say. "take it or leave it." When my mom mentioned her rude behavior, and that she was not being a good example of a shift manager, she got very defensive and kept talking over us saying that " My name is Deborah just so you know." Her behavior went from bad to worse. Now she is getting defensive about the situation. After that, she puts her hands behind her back in a defensive mode. It has now been more than 20 minutes and we are still here dealing with these issues. We decided to get a refund for the order, because it was very unfair to be disrespected and it has been way too long of a wait. At this point my mother has to go to to work as well so she can no longer even wait. We now have wasted our time and without any of our meals. My experience here today was very bad. I hope to see an improvement...

If I could submit 0 stars I would. A man on his bike asked if I could order him a Big Mac. I did I decided to get him a meal since I was only getting an ice cream. Whenever I can help I do. And given these uncertain times we are all facing spreading kindness is all we can do. I got my ice cream and was asked to wait in the parking spot infront to wait for the food. I asked if the food can get handed to the man. The cashier/rep said no and turned around to his manager and asked. His manager immediately turned to mw and said no because it was policy. Handing food to a person is not breaking any policy but it was something that wasn’t that deep either. The moment the cashier had seen to who I was pointing to that’s when he made a ‘face’. First of all if it was a safety issue, and they wanted to be even more degrading to the man, put the food on the rail outside the entrance door or on a ledge nearby. Or if they wanted to be even more incompetent, put it on the floor. Either way the food is paid for already. Didn’t need to be handed to him directly if that was the case. Also say I never bought the guy food. He probably was going to still be outside and the employees taking the food to other waiting cars would still encounter the man. My disgust with this is that this could have been handled differently. Instead I had to wait for the food which they did make Me wait while other drivers thru customers left. All because I questioned the manager and because the workers couldn’t do their job. A little bit of humanity is to be expected from people especially when you’re working at a company that sells food. Food that caters to many people of different socioeconomic status’s. Point is grow up and be kind. You don’t know that persons story. I was able to help someone today and that feels great. I hope the manager and cashier never have to face a situation like that in their lives where they are to need help and are discriminated. Learn how to serve...

TLDR: Maria is incredibly rude and argumentative way too early in the morning, she stole my Hashbrowns, and gave me cool water for tea.

Maria the Swing Manager on 8/29 around 9:45AM was shocking rude and argumentative. Her crew gave my dad 2 incorrect sandwiches, and put the creamer in the tea before it had steeped, which makes the water too cold to steep. He didn't notice this until he was home, so my mom and I offered to go back. I want to specify that Rosa, the cashier, was very very sweet. However, Maria immediately started arguing with me- "did they read you back your order? They read you your order at the window, and at the screen, and blah blah blah." First off, it wasn't me. Second, do you really think no one in the history of your restaurant has ever screwed up someone's order?? Then my mother mentioned the tea, and how employees should be told not to make the tea like that, since literally no rational person who knows how to make tea would make tea like that. Maria pulled a face, mumbled a few "wells", and said "well you get what you asked for." This all took several minutes of her arguing with us. She then took our bag with the sandwiches and we asked if we had left our hash browns in the bag. She said "no." Even though we had left our hash browns. So she stole our hash browns that we had paid for and now driven twice to McDonald's over. Obviously I'm not gonna go back, for those hash browns or ever, and I'll be calling to complain on Monday once customer service is back open. I'm honestly shocked because I've never had this be such an issue at any fast food place. Like, come on. Don't start a fight with me over 60¢ worth of fake meat and artificial syrup...