
This has nothing to do with kids care they are phenomenal. But the management, and pool instructor annel. The pool door is only 10 steps away from the kids care room. Luckily it is the emergency exit that does not have a door handle on the outside. For a reason. It also has written in huge print never to open the door unless an emergency, again for a reason. Unfortunately this is the second time the pool instructor has kept it open due to her being " hot (the first time) and sick (the second time)" this is a huge safety concern for my 2 year child who cannot swim. Because God forbid anything happen to the kids care employee, my child is fully capable of getting himself out as he does when I pick him up and running into the pool. All it takes is ONE second and I am positive the elderly in the pool or the car less arrogant inconsiderate instructor annel would be jumping to save him. There is no world where id be comfortable leaving my child ten steps from an open pool door while working out. Thankfully management agrees with me and does assist me by asking her to close the door as it's the rules. But today annel said no. I waited for the management to speak to their upper management but they said I have to send an email and it's hard to reach them immediately. I confronted annel with management to find ansolution but her only remark was that i must be new here and shed been there for two uears and essentially this is what she does. She was extremely rude and inconsiderate and spoke over me and did not hear my concerns. So I had to leave with my kid after almost an hour of waiting . I went home and called to cancel my membership only to be told I have to come back in. Again id be with my kid and the desk is right by that open pool door with my toddler ready to dart as he always does so coming back is not an option for me. They did not care. I'm extremely dissatisfied with everything that transpired today and I feel like I got the bad end of the stick each time as a paying customer that just needs to stay healthy and this is my only form of childcare to do so. Thanks for nothing la fitness. Don't come to this location it's already run to the...
   Read moreI started consistently coming to this location since I enrolled my son into the kids club at the beginning of the year. Mari has been an amazing care taker and someone I trust leaving my son with while I workout. I have been to other locations and will not be returning, multiple children were crying, young and older kids were running carelessly around the room, there was only 1 lady watching 15 children of various ages as she leaned agains the wall just ignoring the crying children. I was never checked in but asked to leave my name and number on a sheet of paper that sat on the desk for anyone to see. I have also been asked to pick up my son 15 min before closing to make sure they have time to "clean" before closing at the Sepulveda location. Mari has always received my son with love and has comforted him with hugs on days he would cry (which is very rare but on occasion will happen). She keeps the club clean for the children and has NEVER asked me to pick up 15 mins earlier to "clean" the facility before closing and thats even on days I arrive 30 mins before closing. I am always check in on the computer and she is always in a safe ratio. She has worked for the company for 11 years and I find it disturbing that kids club was closed with only a few days notice to parents and employees. Although this facility is not my favorite, I continue coming here just for Mari. If the kids club is closed again without the transferring an 11 year employee again ( like Noho West which is down the street), My family and I will be terminating our memberships and taking my business elsewhere. I give Mari 5 stars! 3 to the gym itself. The sauna has been broken half the time since I've started coming here. Sauna is dirty, juice bar is closed and I as I only continue returning for Mari! I hope to see better care and favor for their hardworking employees. especially...
   Read moreThis specific location of LA fitness is not the best. Some of the Staff in this structure is kind and hard-working; for example, some of the instructors here are full of life and are more than willing to offer you a class in which you'll be motivated to exercise. There are some exceptions too, some particular classes are more for elders: easy, less active, a bit less "cheerful." The following are some pros and cons of this location:
Pros: â˘Several classes one can enjoy. â˘Clean locker rooms. â˘Sauna and indoor pool with jacuzzi. â˘Kids Klub offered. â˘A shop indoor where you can buy protein shakes and gear. â˘Help in other languages like Spanish is offered. â˘Showers and water fountains available. â˘A personal training session is offered for free for your membership (just one session).
Cons: â˘It's sometimes crowded; depends on schedule. â˘Some reports of cockroaches findings have been made. â˘The machines cannot be assured to be cleaned because there's no requirement for members to clean it. They might be sweaty sometimes. â˘Due to the abundance of senior members in the pool, the temperature of the water temperature might always be 85-90°F. Even during summer, and no, they won't change the temperature just because you asked. ⢠The manager in the area of membership sells and other members of the Staff in that area seem a little lost and confused about the contracts and the different types of memberships offered. In order to cancel any contract one must talk to the manager, and as stated above, he seems a...
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