Pho So 1 — Restaurant in Los Angeles

Extremely upset, I ordered take out last night (writing this today because I didn’t have time to yesterday) for my family and I. My family had sent me to go order and bring food home for all of us. I had never had pho before cause it never really interested me but I thought to give it a shot yesterday. I asked the guy at the front whats something they recommended and he said the beef pho that also came with another meet but I couldn’t fully hear what he was saying because I’m hard of hearing. Anyway, now I have my food and go home and time for dinner right? When I got my bowl I opened it and there was a bag of RAW cold meat INSIDE my bowl with COOKED meat. How is that okay??? Doesn’t that violate some kind of health code?! There was literally a bag of raw meat touching my noodles and everything. I don’t know what that bag has touched. I couldn’t believe my eyes. I called the restaurant to ask what is that and they said I have to cook it myself at home. What is the point of ordering take out if you end up having to cook something??? What if I was on the go and was going to eat in the car, how would I be able to cook that? So unbelievable. The meat that was cooked was dry and cold....

It’s large and modern and clean. No charm but it’s efficient. Was almost empty when I was there for a late lunch. Service was ok - a bit pushy and no did not get a good explanation when I asked about a dish that was for take out. I was told the shrimp were large and wrapped in bean paper. They were not either large (and only 5 of them) but they were simply broiled. Not wrapped. There was a patty of something fried in bean curd on the side that was not a shrimp. “Large” for $1 more only meant more noodles which aren’t expensive. If one has a large and small version of a dish or a soup they should be markedly different and priced accordingly. Worst of all, the enter I ordered said it came with vegetables. The photo picture was misleading because when I got home the “vegetables” were some cold lettuce and cucumbers thrown under the noodles! Not hot vegetables as expected. For $13 this was way overpriced. I also had 3 summer rolls which were good but not great and also a bit overpriced at $9 for three. Other restaurants charge $6-8 for the same. Will go to another restaurant that’s not part of this...

Came here on New Years Day since most Viet restaurants in Reseda are closed for the holiday. Parking was easy with the big lot and seating was quick too. We ordered a chicken Banh Mi and beef Pho # 6. The Banh Mi bread was crisp, full with Sriracha mayo and contained adequate amount of pickled vegetables and meat. The Pho broth was clear and simple with reasonable amount of veggies and beef.

Service was okay. They double charged our credit card and didn't notified us until we checked the bank card activity. When we called the owner Andy was reluctant to give us a credit card refund and he demanded us to come back for a full cash refund. And he's hard to reach (on the phone) and not that pleasant to talk to. That was not a nice experience and he ruined it for us. We would never come back. If you go there please be sure to always check/verify your...