PROUD THAI — Restaurant in Los Angeles

The lady who took our order (who i believe is the owner) was very rude. She took our order wrong and when we told her that we received the wrong thing she tried to argue and say that we ordered that dish (beef jerkey), when in fact we didn't (we ordered a beef salad). We told her that it was fine about the salad that she could just cancel it. She rolled her eyes at us and said that she wouldn't charge us for the beef jerkey. From there on out her service was just terrible, she ignored us and didn't offer us water as we watched her offer the other tables water. She also never came back to ask if we needed anything. When we were done we asked for to-go boxes which she brought. We ordered tom yum soup and had some left so we asked if we could get more juice for the soup to go. She said it would be $5. We agreed. When the juice was ready and she came to charge us, we gave her the card and she asked if we had cash. We said we didn't and she literally got mad and threw the plastic thing the receipts come on at the register and started slamming things. We asked her what her issue was and why she was acting like that, she literally started screaming at us saying that they charge her to use the card and that we do that every time we come and then started mentioning that we dod order beef jerkey and just lied and that we're lucky she didn't charge us. We obviously started arguing back telling her that she should've let us know that ahead of time or she could've charged it with the rest of the order and that also we never ordered beef jerkey. It was literally a huge thing. I mean this lady was legit screaming at me and my sister for no reason at all. The lady was very unprofessional and childish and really aggressive. I also believe that she mightve had us mistaken for someone else as she kept saying "every time you come".... its unfortunate because they're food is really delicious but they're service is horrible and very...

This used to be one of my favorite go-to restaurants, so I decided to revisit after quite some time. The food is still decent and reasonably priced, which I appreciated.

However, a few things were disappointing this time around. The Thai chili sauce that used to be readily available on every table was missing, and I had to ask the waitress to bring it separately. Not a huge issue, but a noticeable change.

What really let me down was the quality of the papaya salad, which is my favorite dish. The green papaya wasn’t properly shredded and came in large, chunky pieces, which made it hard to enjoy.

The biggest issue, though, was with the takeout service. I had some yellow curry left over and asked to have it packed to go. To my surprise, they put the hot curry directly into a plastic bag. As someone who is aware of the health risks of putting hot food in plastic (like the release of harmful chemicals), I found this very off-putting. I asked if they could use a takeout container instead, but they told me they didn’t have any. That was hard to believe, especially since I remember always getting proper takeout boxes here in the past.

Even if it means charging a small fee, providing proper containers would be a much better approach. Unfortunately, despite the good flavors, the overall experience and lack of basic service make me...

Went there on March 27th, 2025, and they took like 35 or 40 minutes to make a simple order of one order of Shrimp Pad Thai and one order of Chicken Pad Thai to go. The woman who was in charge was nice up until when it was time for me to take my food and go, and she was on the phone at the time and tried to act as if everything was fine and I’d better grab my food, leave and I should be honored. I had been here 8 or 9 times over the past 10 years or so, including 4 times over the past 6 months. They shouldn’t treat even new customers like that when the customers are nice—-not jerks. I never acted anything but very nice and respectful with them. So she should have been more respectful and apologized to me for the long wait time, and she should have given me a free drink (juice or soda). I didn’t ask for anything, they should have offered without me asking. Their pad thai is too sweet and I’m never going to order pad thai from them again. And a few hours later, I was hungry again (one of the orders was for me, the second one was not) and I’m not anywhere close...