Reina's Pupuseria — Restaurant in Los Angeles

6/18/23 Never paid 53$ for 2 breakfast plates, 3 tamales, with a side other of platanos..one of the order was not prepared as we order it but still end up paying the full amount knowin that it was Father's day and i was hoping for me and my family to have good breakfast meal. wasn't what we ordered but took it anyway we had waited 35 minutes already (this is phone order) and didn't want to wait any longer. but I was really shocked to believe that I was being over charged, the man who billed me told me that. that was my total. once i started reviewing the receipt i noticed that there's no description of what you are actually paying for. all they give is a receipt of the total amount with no food description at all. they also charged me a tip with out my consent no wonder it came out to 53$ they are charging tips with out people consent its a shame.!! 6/18/23 ... Not hating! food is great.... but to be honest their staff is not well train to take their position as they all should. its a mishand of poor management service and experience... keep yo eyes...

I ordered beef soup through Postmates from this restaurant yesterday 7/13/2021 along with $75.00 worth of other food. When my food was delivered the soup was pretty much in the bag. The lid came off the container and all the contents were in the bag. As if that wasn't bad enough the BEEF soup had ZERO meat!!! I called the restaurant and addressed this issue with them. The lady on the phone basically called me a liar and told me I didn't get the food from her restaurant and refused to hear me out. I contacted Postmates and am waiting...

I ordered take out in advance the lady on the phone told me it'll be ready in 25 min I gave them an extra 10 min when I got there they didn't have my order ready they started making it 5min after I was already waiting inside. Before making my pupusas the lady washed her hands with dirty dish water, drys her hands the scratches her head all while I'm looking straight at her gross I canceled...