I stood here this morning and waited for ten minutes for my order.People that had ordered after me including mobile orders were served. Then the employee asks me a little too casually what I ordered. I tell her and she looks for my cup and then acts surprised when she finds it. She was not nice to me. I'm sorry that I was not dressed in my Sunday best for the Encino crowd. You see, I come from a land called Woodland Hills and at my Starbucks, they treat me with kindess and manners. Then she makes my beverage, roughly sets it on the counter and says here. Really? And since I waited so long for a Venti peppermint mocha with whole milk, add a shot, I lost the last seat inside since I'm not rude enough to throw my things down ahead of time. My parents are at a doctor's appointment down the street and next time they have to go, I think I will window shop at the CVS next door. This was a mistake a shall not be repeating. I gave them a second chance and it did not work out. I'm not a bad person, but I am disabled and it's not easy for me getting around and being mistreated when I'm paying almost $9.00 for a...
Read moreI used to come to this Starbucks every single day two or three times a day now I come maybe one today and they are rude obnoxious sanctimonious and also they closed at 7:30 tonight and I would not recommend this place ever the assistant managers or the leads think they are the boss of everybody! they refused to let me in and it was only 7:15 ! I am blind and THEY refused to let me into the bathroom AND to put the numbers in cuz I couldn't seeTO do IT! I will not go to this place they don't make the drinks right when I did order a drink it tasted nothing like coffee nothing like the white chocolate mocha that I usually get and I asked them very politely Can You remake it and they threw a fit so do not go to this Starbucks on Ventura and Hayvenhurst by the way I used to work for Starbucks and when there's 4 people working you did not close at 7:30 especially since they were not busy at all tell to not go to this Starbucks go to the one down on Louise or any other Starbucks but don't go to this one they're rude they're very very uppity and you do not want them making drinks for you because they...
Read moreIt's September 2021, Covid is still a problem, and an older fella came in here dry coughing. LOUD. At least three other people were eyeing him and the cashier employee noticed we weren't thrilled about this guy being in here. He stopped what he was doing behind the counter, came onto the floor and said to the guy, “Due to the ongoing pandemic, we must remain diligent with our precautions, and patrons who are coughing must not be permitted inside, but you can still place your order on the app or with me and we’ll take care of you all the same.” GIVE THAT KID A RAISE! It warms my heart when humans show compassion. IT’S NOT HARD. As for the facilities at this Starbucks, there's no stress parking, two bathrooms, outdoor seating (with very little shade), and many power outlets at the tables inside. It doesn't get much...
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