Starbucks Coffee Company — Restaurant in Los Angeles

I work near this starbuck so I go there out of convince. But as time has gone on, I've gone less and less because I'm honestly so tired of my drink being consistently wrong. I try not to make it a big thing, but today was honestly my final straw. I asked for my to be a certain way two milks oat and half and half I asked them to put it on the sticker so it wouldn't be forgotten (my brother in law who works there told me to tell them to do it like this or they won't do it) and guess what it doesn't taste like it's in there. I called them because this is like the 4th time this has happened, and they told me no, they made it right, and it's just my mistake. Even though again it's not even on the sticker so I don't believe the oatmilk was put in (even if that's the normal way it's made). It just doesn't talk right. Not to mention, the espresso tastes burnt, which is something else I don't like about this location. I think they are so busy and over whelmed with people that it's all just perfunctory. Efficiency over quality. Most of the people who work there are nice. It's a Starbucks, just not a location I'm planning on...

I drive in to this Starbucks a couple of times a week. A friend of had mentioned that she no longer goes there, but to the one further west on Ventura Blvd. because it has better service. I hadn’t noticed until today. I ordered a drink and the price I was charged was not what the price on the drive thru menu board stated. I asked why and was told they hadn’t gotten around to it. When I handed the girl at the window my card she took hold of it, I let it go & she dropped it. I had to move my car in order to pick it up off the ground and mentioned to her that she should hold on to it once she takes it. Her response was “ You as well.” I found this quite rude and asked to see the manager. She laughed and said she wasn’t in. I spoke to the person in charge who also seemed to find it amusing. I will hereafter take my business to the Starbucks further west on Ventura Blvd. is this how Starbucks now trains their personnel? To be rude to customers? Or do they train them at all. U fortunately, I did not get her name, but she was working the window at 1:30 p.m....

Couldn't believe my ears, I gave 50$ and asked that my Starbucks card be reloaded with 20$ before they charge my order. Nothing special except I got back 20$ and change. I told the cashier that she probably by mistake didn't charge my order on my card as I should get 30$ back. (Order came to be about 9$ and change), and instead charge it from the cash. Now come the astonishing part, the answer I got was that all is ok as she gave me exactly what the machine told her and she follow up by showing me the figure on the receipt. She just wouldn't accept that if I give 50$ and ask my card to be loaded with 20$ it should mean that I should get back 30$. Of course when her superviser came he fixed everything, but seem like the shop need to give some basic math and common sense training. Mistake always happen , this is part of life, but not being able to see and fix such simple one as in this case is ridicules. Coffee was good , and...