Starbucks — Restaurant in Los Angeles

If you like to take advantage of the Starbucks refill policy do not go to this Starbucks. For the first time in many years as a loyal Starbucks customer I have been denied a refill at this Starbucks location.

I decided to give this Starbucks a try for the first time since I live nearby. After finishing my Venti Iced Coffee where I remained under the Starbucks patio umbrella, I asked the Starbucks employee for a refill. The Starbucks employee then spoke with the manager and came back to the window and told me that this Starbucks does not do refills. I replied by stating that I thought it was Starbucks policy. The Starbucks employee responded by stating that at this time their patio was not open and they are not doing refills. I replied by stating that I had just finished my coffee under the patio umbrella. She just said “sorry”.

A lesson learned and I will not be returning to this Starbucks anytime in the near future. I have always been treated exceptionally well at the Starbucks located at the south/east corner of Balboa and Roscoe so I am on my way over now to have my...

I visited today (5.14.23 - Mother’s Day) around 5:15P PM. I felt sentimental so I informed the baristas that my mother had passed two months ago and would just like them to make whatever drink made them happy or brought them good memories. They were very sweet about it and made me an awesome drink. It was sweet, which I loved cause my mama had a big ol’ sweet tooth. ♥️ They also got me some cake pops, comped my order, and wrote lovely supportive messages on my cup. Along with shouting “stay strong!” And “we love ya!” Out the window as I drove away. They reminded me of the kindness and sentiment that my mother always had and truly made my first Mother’s Day without my mom a little less empty. I held the warmth of their kindness and support all day in my heart. Thank you guys ♥️ they deserve all the good the company...

I’ve been going to this starbucks for quite some time now and have experienced a few bad things. First, my friend was given moldy blueberries that had expired 3 days prior, it was visually clear that they were old due to the white mold that grew on them. I don’t understand how the employees couldn’t see that. Second, I ordered a white chocolate mocha and after drinking it I opened it up and saw clumps of some sort all over the sides and inside. I’m not completely sure what it is or if it was harmful but it definitely disturbed me. It seems that the workers are always changing and I almost never see the same...