Starbucks — Restaurant in Los Angeles

I had a problem and they said that they had a glitch but not one of the operators said we will help you out will give you a free drink or no apologies no nothing and it was their fault and I had to wait an hour and a half just to get something to drink and when I called the the 1-800 number they the lady operator never said we're sorry never said you know we're going to make it better for you here's a extra bonus drink on us for making a mistake because she clearly said that it was a glitch on their side no I got the recording because they record everything and never cuz there's other places you could drink but I usually use you service because they're all over and when you start getting overpopulated with all kinds of Starbucks you start making mistakes know if your customer the customer is always right no matter what so that's why I'm giving it the way it is and either they make it better or I stop drinking the coffee but since they're multi-million-dollar they don't care about one person they should but they don't so I'm going to call him again I'm going to let him know and see how the outcome goes and if they don't no see we swear sorry we're going to give you a complimentary drink to lessen my mind and thinking that you know they're there already pushing it to where they think there's a best coffee house in the world no they're not no making it better is making the client feel better about the company because without us they will not be no Starbucks and they have so much coffee which one coffee to make the customer feel right to spend more money with them did the lady was I can't see route because she was kind of rude All rights granted but Starbucks ain't this ain't the Starbucks in you when they first 30 doing nice and courteous now you got you got people that answer the phone that don't even know what there's what's going on so very disappointed very...

Great, convenient location (I usually stop by here on the way to the freeway). And it's even faster if you order ahead of time using the Starbucks mobile app - this location is designed for efficiency.

I was pleased with how quick they were to take care of me, but even more impressed with how the employees are always smiling and friendly, even in a fast-paced location.

Today I forgot to place my mobile order and had no idea until I got there. They went ABOVE & BEYOND any customer service I have ever had to make up for my mistake, even though this put extra stress/pressure on themselves during the...

Out of the ingredients that i needed for the drink i ordered. FORGOT to put the dragonfruit inclusion in my drink, addressed the mistake and the employee put the pieces in my drink outside of the window - placed the LID on the counter outside of the window....wasn’t able to poke my straw thru the lid in the car because he put the LID that was placed on the counter BACK onto the drink, didn’t bother to put a NEW LID on my drink. very poor customer service and cleanliness. never coming...