Subway — Restaurant in Los Angeles

This Subway location is an absolute disgrace. I ordered online but needed to cancel, and the app wouldn’t let me. I tried calling the store over 20 times, and no one bothered to answer. When I finally had to waste my time showing up in person, I was met with some of the rudest, most unprofessional employees I’ve ever encountered.

The staff—specifically a blonde, petite woman and an older Mexican woman—were shockingly dismissive and downright hostile. Instead of offering any solutions, they kept repeating, “It’s not our fault,” and refused to issue a refund. Their smug attitude and complete lack of accountability made it clear they don’t care about their customers at all.

This location is a total failure on every level: incompetent staff, nonexistent customer service, and zero respect for their patrons. If you value your time, money, or even basic human decency, avoid this place like the plague. Subway should be ashamed to have their name on this disaster...

I strongly recommend avoiding this Subway location due to the terrible customer service and unprofessional behavior I experienced. I placed an order online but needed to cancel it. Since the app didn’t allow cancellations, I tried calling the store over 20 times, but no one ever answered. Frustrated, I went to the store in person, only to be met with rudeness and complete lack of accountability from the staff.

The employees—one a blonde, petite white woman, and the other an older Mexican woman—were dismissive and unapologetic. They repeatedly told me, “It’s not our fault,” and refused to issue a refund or provide any solutions. Their attitude was not only unhelpful but downright disrespectful.

This kind of poor service and lack of responsibility is unacceptable. If you value your time, money, and basic respect, I strongly suggest taking your...

I strongly recommend avoiding this Subway location due to the terrible customer service I experienced. During my visit, two employees displayed shockingly rude behavior that made the entire experience unpleasant. One was a blonde, petite white woman, and the other was an older Mexican woman.

Both employees were dismissive, unprofessional, and seemed to lack basic respect for customers. Their attitude made it clear that they had no interest in providing quality service or maintaining a welcoming environment. It’s unfortunate because this reflects poorly on the establishment as a whole.

If you value being treated with respect, I’d advise taking your business elsewhere. There are plenty of other options where your patronage will be...