The Coffee Bean & Tea Leaf — Restaurant in Los Angeles

I really haven’t been feeling this location lately. The service has been slow, even when they’re not busy, and the attitudes have been terrible.

On today’s visit I forgot my mask so I fully covered my nose and mouth with my hoodie. I also stood OUTSIDE to ask for my mobile order. The first person who sees me ask where my mask is and I tell them I forgot it but I’m just picking up an order. She tells the manager so then the manager comes over and also asks where my mask is to which I replied, again, that I forgot it. She says she can’t serve me since I don’t have on a mask.

Now lets not forget that people are making masks from extra material at home. So my hoodie fully covering my nose and mouth, while I stand outside shouldn’t be this big of a deal. I’ve already said that I was just picking up a mobile order.

I then tell her, again, that I’m picking up a mobile order. she grabs it for me and feels the need to AGAIN say she can’t serve me without a mask. I already got what i came for… how is that necessary or even remotely good customer service? I tell her that I’ve obviously already been served seeing how my drink is in my hand and this nut job says it again 🤣 “Sorry I can’t serve you without a mask.” What?!

I prefer the taste of coffee from Coffee Bean, but Starbucks has them beat in terms of customer service. Might be time to use up my balance...

Cannot recommend this location. I arrived one entire hour before closing and yet all employees are doing the closing cleaning and putting stuff away - Too busy to help take an order. I had to wait quite a while for them to decide to, you know, take my money for a transaction. I can understand if it was 15 minutes before closing but not an hour - 3 people - none of which interested in taking an order. When I did get someone's attention, barely, I was told two different things about why I could not get a sandwich: Person #1: "We have already done the accounting for the day and so cannot sell you a sandwich" and Person #2: "We have sold all of the sandwiches for the day and there are none left" Which is true? Anyway, I feel it should be easy to do a straighforward transaction at a business establishment, but that doesn't appear to be a priority at this location. Coffee was...

There was nobody inside to take orders. I ended up leaving and driving to the location off of Palms and Sepulveda. Apparently, there was something going on that pulled the staff outside where I saw them talking to the police. The staff didn't lock the doors or turn off the drive-thru menu panel, so potential patrons had no idea they wouldn't be hmabke to place an order until they'd waited 5 minutes or so and had to decide to stay and continue waiting or leave.

Note to staff: next time, put uo a sign or turn off the lights so that potential patrons know to drive on by or how long approximately they may need to wait before business as...