Vees Cafe — Restaurant in Los Angeles

I’ve been coming to Vees for a very long time. I know it gets pretty busy so I wasn’t surprised today on Mother’s Day that it was going to be even more. The staff/employees are nice but my complaint today is in regards to the food and service. Management has to do a better job in training their employees , because they look like they don’t know what they’re doing. Every time they came out of the kitchen. They didn’t know which order belong to whom. They were completely lost! The waiter was going table to table and asking customers if they ordered this, if they ordered that, if this belong to this person. I came with my family, and I ordered two garden burritos with two sides of sweet potato fries, and one kids French toast meal, and one Paris French toast with two orange juices and one vanilla latte iced with a side of almond croissant. I only Received 7/10 of my order. The waiter came to our table 3 TIMES and asked us if we are missing anything and we repeatedly told her we are missing two orange juices and our almond croissant. She kept saying she’ll bring them and never did. When we received our garden burrito it looked so thin. This was not considered a burrito to me, it was more of a taco. Inside our burrito it only had a few onions and mushrooms, eggs, and a few leaves of spinach, when it’s also supposed to have bell peppers and broccoli. Very disappointing considering the price I paid for and received a miserably looking “burrito”. But not only did this ruin my whole experience, but as shown below in the pictures I provided, I order my daughter a kids French toast meal and I specifically asked NOT to add sugar on the French toast and also asked for the eggs to be sunny side up and WELL DONE. They completely ignored my request and my daughter did not eat it. I knew if I asked for them to redo it, it was going to take another 30min to 1 HOUR, so I told my daughter to just eat it and unfortunately she did not like it and almost threw up when she tried the eggs. She hates when her eggs are runny and not well done. She did not touch her plate and was overwhelmed. I asked for a refund and they granted me it but not a lovely experience so definitely DO NOT recommend to come here, just go elsewhere. It’s super expensive and...

Great Food, but TERRIBLE Service. I have a large social media following and I highlight small businesses in LA, I had planned to record a video of this cute place, but I did not due to the treatment I received. This was my first time coming to this place and upon walking in no one greeted me. I walked to the register and asked the lady with the blonde hair and glasses for a menu she said you can seat yourself and scan the menu. She pointed to the back and said there were more tables back there. I sat down for about 10 min not one person came to check on me or greet me (I was also the only person in the building) I looked at the menu and saw something I wanted but it had an ingredient I'm allergic too so I waited for a waitress before ordering to ask if they could remove it but no one ever came. I got up walked to the front and asked the same lady she said "did you order and pay yet"? I said no because I didn't know if they could remove the mushrooms, she told me to order and she'll tell the kitchen. I went back to my table and still not one person check on me. They have self serve water that doesn't look fresh in the back. My food came someone put it on the table and walked away still didn't ask me what I wanted. I saw two young Latino girls being walked to their table by the same lady, she brought them napkins and utensils, and asked them if she could help them. I wondered why I didn't get that same service. She checked on them several times, but the last time I waited for her to come ask if I needed anything and she didn't. I called her over and asked for a to go box and to go cup she didn't stop to listen to me she just kept walking and said I'll bring it. I waited another 10 min and she never brought it, I said to myself forget it I'll just leave. As I'm walking out she's at the from texting on her phone, I jokingly said "you forgot about me" and she said sorry I was on the phone. It suck's because this place is so cute, and the food it amazing, but the customer service was terrible especially for a coffee and burritos that cost $25.00. I hope it wasn't a race thing, but I can't help but this it was being that she was so polite and attentive to the two ladies who came...

I was in the area and decided to take my mom and brother to this local gem. At least that was my plan.

Since the first time coming to Vees cafe, the food was amazing and great quality. Still is!

Unfortunately it’s very confusing to know what type of service they offer. Is it self serving, is it counter service, or do we just order through the app? Employees working there are more interested in idle chit chat then actually acknowledging the customers.

When we arrived, no one acknowledged us. I went to the young man behind the coffee station and asked him if it would be ok to sit in the patio.

At this moment in time, no one bothered to follow us to the patio area. We waited for about 5 mins and then processed to walk to the front to ask if they had menus. No menus. Servers exact words “ use the app”.

What if you had a costumer without a smart phone!?! How would they order if you don’t have menus available and if your staff is unwilling to help.

Not once did this individual ask if it was our first time, or explained what would be the best way to order.

I used the app, order food, NOT ONCE DID ANYONE CHECK ON US.

by the time the food came out, the server dropped it off and you couldn’t even hear what he was saying. Our food arrived after the other table that came after us.

Honestly, it was disappointing to say the least.

Two servers, only two tables outside (including us) and no one cared to check on us. If we needed extra plates, napkins or boxes, it was clear we had to go looking for someone to help us.

We left and once again. No one acknowledged us.

Services need to improve. ASAP!

It seems like it’s a common complaint and concern for most of...