West Hills Pizza Company — Restaurant in Los Angeles

Too bad this place has people working there who are very petty quite frankly. I ordered 3 pizzas for delivery because I had some company over at my house. Turns out 3 pizzas was a bit too much and I called back about 3-5 minutes after I put my order to cancel just one of the pizzas (considering I was going to spend $73 on 2 extra large and one medium pizzas, I found that the medium was a bit too much). The guy who answered the phone was clearly upset that I wanted to cancel that one pizza from my order saying he already had 2 of the pizzas in the oven and one was prepared (all that in That short amount of time one could think the flash was making pizzas at this place and had a tortoise delivering them since they where going to take anywhere between 45 to 60 minutes delivered to my house, nevermind I am literally 2 minutes away from this place).

So, after I cancelled that one pizza, the delivery time was now going to be one hour and 30 minutes, and I could literally hear him yell and complain as he was hanging up. I played along and told him it was ok.

The guy calls me right back telling me "he didn't like the idea of him having to eat a pizza because I cancelled it", and that he was going to have to cancel the whole order and re start it again. I told him to go ahead and just cancel the whole thing.

I was a regular customer at this place spending a pretty penny quite often, and now this place will loose business over loosing a bit of pizza though and a couple of toppings.

This is the type of pathetic attitude that kills businesses.

Quite a...

Sorry but tonight your employees failed...Ordered a medium cheese pizza went in and was told it would be just a few more mins, after sitting there for 10 mins I went back up to counter and young lady was busy texting so I walked over to the larger window and 2 employees back there chit chatting, 1 looked right at me but didnt acknowledge me, so went back to the texting girl and interrupted her asking how much longer? she went over to the oven and there's my pizza sitting ontop of the ovens (by the way it was sitting there for 8 mins as I watched them put it up there not thinking it was mine seeing she knew I was waiting) she proceeded to open the box and all I see is a burnt top cheese pizza..Her excuse when I opted not to take the burnt pizza was "well thats how we cook our 'well done' pizzas...Well honey I didn't order a 'well done' pizza so I don't think serving a burnt pizza is appropriate to customers...Unfortunatly with her flippant remarks to me and wasting my entire work dinner break cuz her texting and not paying attention to her job duties and serving a "well done" aka: burnt cheese pizza to your customers you just lost a very good customer! It's sad when the owner isn't present these folks don't do what they do when...

Just ordered a last minute dinner, to be delivered, from one of my wife’s all time favorites, West Hills Pizza, (formally Casa de Pizza) .... was informed that the delivery guy was just sent home...bummer... usually, but the the wifey was set for their classic flavors ,.. so I called back and said I would pick up. When I arrived, the Mgr cheerfully greeted me, & apologized for sending the delivery guy home,....(he wasn’t wrong in doing so,.. we ordered last minute),..& then immediately offered a 20% discount for the inconvenience!, WOW! Not only that amazed me, but the fact that there were at least 10 employees scrubbing,shining,cleaning intensely, to make that place shine as clean as it could be! Great to see the place being elevated! P.S. the girl at the counter was so PRO, as to mention that my wife’s special request,have been met, (dressing). Thanks WEST...