Jack in the Box — Restaurant in Los Gatos

I usually have a great experience at this Jack in the Box. I come here often, always mobile order through the drive-thru, and the staff is usually super nice.

Today, though, was very disappointing. I asked politely if there was taco sauce with my order, and the employee at the window just stared at me and asked if I had “put it on my mobile order.” I’ve never had a problem asking for taco sauce on the side before. Instead of simply helping, she was rude and started gossiping about me to her coworker in front of me.

Seriously, how much time would it have taken to just grab three taco sauces that were sitting right in front of her? It wasn’t even busy — I was the only one in line. The way I was treated was unprofessional, disrespectful, and completely unnecessary.

Management needs to address this immediately. Customers shouldn’t be made to feel uncomfortable or talked about for something as simple as asking for sauce. Better training and accountability are clearly needed at...

Update: They are much better now. The quality of food and service has gone up exponentially since my prior ill experiences. Quality control seems to have increased and I can happily say it's back to the pleasant experience I've come to expect from alike eateries.

Previous review: I come here regularly and lately it has become very bad service. They charge for extra sauce and every single time forget to give the requested amount and type of sauce. They now have all their prices marked up, some even 33% higher than other locations. The sodas are very watered down. They often give me stail fries and the ones that aren't stail are...

It used to be better here then worse now its terrible. I like Jack but this place is the worst Jack in the box in this area. They almost always get something wrong on my order, or it takes forever, or the fries are cold and sloppy, or the sandwich is fallen apart in the box, or they gave me coke instead of diet coke, or forget the ketchup, or forget the straw, or the wrong sandwich. Something always seems wrong here. Staff changes all the time.

The one thing you can count on is that there is at least one homeless person inside.

Also it seems a bit filthy in here, the tables are usually not cleaned and the floor is...