Super Duper Burgers — Restaurant in Los Gatos

How does this place have a 4.5 star average rating? I can only imagine it’s because the Silicon Valley tech sheep have deemed this place hip, and therefore it must be good. This place is neither super, nor duper. It is the ultimate Silicon Valley dystopian nightmare of a restaurant - place your own order, no cash, minimal staff who have no customer service skills, spare, industrial decor, mediocre food, and bus your own table. The only saving grace is that it’s not incredibly overpriced for what you get, but you’re not getting much, so maybe it is overpriced. Here are my main issues: We arrived during their Happy Hour special - free fries with a beer/wine/spiked shake. But if you place your order on a tablet, you have to get a staffer’s attention to tell them that you a) ordered a beer and b) get a free order of fries. Good luck with that! Their online menu mentioned pickles on the burger. Great, we love that. When I ordered, I noticed pickles were not an option for the burger. I asked a staffer about it, and they pointed to two little jars of pickles on the unnecessarily long table where you can get condiments and napkins. Mind you, the only condiments are pickles and ketchup on this 20 ft long table. The “homemade” pickles were terrible. No flavor, weird texture. If they are indeed making these in house, I don’t think they’re using pickling cucumbers. How can you mess up a pickle???? Probably because you’ve only hired minimally skilled kitchen staff who earn minimum wage. The tables are incredibly small. They are seriously designed for one person, which just adds to the dystopian nightmare of this place. They have two little tables stuck together with 4 stools around them, and I have no idea how 4 people are supposed to eat around these tiny tables. There’s a long counter-top table that is so narrow you could not sit across from another person and both have your food. You would have to stagger. They clearly do not want you to stay here and linger over beers with your friends. My kids and I each had a mini burger and we shared an order of regular fries and one garlic fries. The burgers were so greasy, and I highly doubt the patty was actually a 1/4 lb. The Quarter Pounder at McDonalds is more substantial. Mine had no flavor and was overpowered by the tomato slice that was thicker than the patty. There was only the tiniest, saddest smear of thinly sliced red onion, which I never actually tasted. The garlic fries were covered with a pile of cheddar that had no business being there. No garlic flavor, just unmelted cheddar cheese on top of a greasy pile of soggy fries.

Needless to say, I will not be going back. And here’s yet another Los Gatos restaurant that other people seem to think is good, but really, it’s...

We ordered the secret menu burger, the seasonal truffle burger, fries, and a seasonal shake. We came in and placed our order at 8:30 pm with no one in line in front of us and sat down to wait. After 20 minutes and seeing several parties who arrived several minutes after us get their food, I went to the counter to check in on the order at about 8:50. They gave us our shake that had been ready for a while and told us the food was still being prepared in the kitchen. At 9, the employee still behind the counter noticed us still waiting asked us what our order number was before checking the order system and kitchen for it. After that the manager approached us and told us the kitchen had lost the ticket and closed, so they would give us a refund. A few minutes later they told us they would reopen the kitchen and make our food for us, which we greatly appreciated.

Partway through the food being cooked, the manager came back and told me that they were out of the truffle butter. He offered to add anything else to the burger I wanted, which I declined because I didn’t really want anything else on it. At about 9:17 we finally got our food and left, only to find that they had forgotten our fries once we made it back to the car. I went back inside and asked about them, but they had fully closed down the kitchen beyond return. They told me they would refund the whole meal, so I accepted that I at least got a free meal with only a couple missing components. Unfortunately when I got home and took a bite out of the truffle burger I found that they had given me a veggie patty for some reason, leaving the burger with no structural integrity and none of the beef flavor I had been looking forward to.

They get back to two stars for the fact that they reopened the kitchen once and then refunded me the meal after, but in the end our meal was missing many key components and our shake was fully melted by the time we could drink it. We also waited 50 minutes in total for our dinner. I appreciate the way the manager and employees handled the situation, but definitely check on your food if you don’t see it within 15 minutes in case the...

Okay, first it was Burger King, then Carl's swept us off our feet... Then I heard about SmashBurger (not worth it at all in my opinion). We graduated to Five Guys and a small Israeli company called Burger IM (the lamb is awesome!!!) And now we have Super Duper! (Don't forget Johnny Rockets and In&Out - both are exceptional burgers). Super Duper is a very small chain, I have only visited the Los Gatos branch. They pride themselves on fresh ingredients- to me it's all about the taste. This burger is great! It is complete, no frills, just honest Ingredients. It is delicious, not overly in your face, not insulting you with a small sized 6oz or these days,. A 4oz!

I always get the double cheese burger with bacon. The patties seem to be hand made, they are odd shaped with ragged edges, but add their home made ketchup and a bit of the handmade mustard (off the hook) and ask for their mayo too (yup, homemade too) and get your fresh pickles, made there on site- always crisp and cool to bite into. Slide one on top of the patties and bite in. Don't talk.. wait. Chew, NO.. don't talk... Take in the flavor... Nope... Don't say a word... Swallow... Wait- get the finish.... It lingers for maybe a second... You can talk now!

I'd follow with a swig of the Coke Zero or a couple of fries drug through the mayo and tap it slightly into the ketchup... Yes, garlic is mandatory!

Final thoughts- get the MALTED shake. Yes, trust me... It's alcoholic!! YES!! I know, amazing!!

I am going to put these guys at the top of the burger food chain. In and out is definitely great, but SDB is really other world.. Five Guys has not been amazing to me for three years. It sad. SMASH & Mojo are really too expensive and mo character to their story not their burgers.. Carl's is still awesome and so is BurgerKing, but they're not Olympic level. They're like high school junior varsity!!

Super Dooper is stunning and easily tops my top of the line burger...