Subway — Restaurant in Los Gatos

To be honest this Subway does not deserve any stars. We just moved to this location and today brought our new born baby home so me and my partner were trying to order pick up so we dont have to cook. My partner calls from his apple phone when both were not able to hear each other. They just kept saying "hello" over and over. He tried 2 times when then we decided to try to call with my phone Lg. I immediately told her after ahe answered that I would like to place a pick up& thats when she fired back rudely that I am playing games and crank calling and was so rude and hung up on me. I tried to call a few times back but they never answered.... Its so sad and depressing that I even have to take this time to complain. But she ruined the day that is supposed to be the most happiest. Worst customer...

Long story short, I ordered a sandwich on Subway app & the app took my money & I never got a sandwich. After letting Subway know, the owner reached out to me and was so helpful, she offered to give me a free sandwich. The money got ultimately was credited back to me through my bank, but I appreciated her help! I have always had my orders made correctly at this location and they always come...

Finally a subway that didn’t treat our sandwiches like trash or throw on 3 lbs of lettuce! The staff was super nice and took their time with my special needs son who is challenged verbally. They kept smiling and told us to take our time!

They individually wrapped our half-12” subs and separated with stickers.

It’s now going to be on our regular list of places to go due to their...