Bianco — Local services in Los Gatos

I am writing to express my disappointment with my recent experience. I walked through the store and was approached by an employee near the back. I was instructed there’s a “no mask policy.” I’m disappointed that instead of asking what I was shopping for (a thank you gift), the employee greeted me with comments regarding my face mask. I felt uncomfortable and unwelcome.

It's unfortunate that my shopping experience was derailed by this interaction, as I was looking forward to finding a gift. While I understand businesses have their policies, I hope in the future, employees prioritize creating a welcoming shopping environment for...

I have two stars because they have bad service, the manager she is so rude. She didn’t allow us touching their goods. If you don’t allow customers touch your products please tag it or mark it “don’t touch” something like that, I think most people wouldn’t touch it. Although their store is beautiful and everything is wonderful, service is...

Apparently this “gift shop” doesn’t sell gifts—just free lessons in racism. The property manager told me to “learn English.” Cute, considering English is my third language out of six. I guess next time I’ll bring my résumé of languages so I can qualify to buy...