TOGO'S Sandwiches — Restaurant in Los Gatos

Today I went to go pick-up my online order. As I stepped through the door, another customer walked out w/ his order. As I made my way to the pick-up counter I said my full name out loud to the employee behind it, as she started to look down for my order, the other customer re-entered and notified the employee that she gave him the wrong order. In fact, she gave him my order instead. He had his hand inside the bag where my chicken wrap was before handing it to me!!! I was completely grossed out by that sight. She asked him what his name was again and he replied "Sean". The names "Vince" & "Sean" sound nothing alike. It was clear that English is the employee's second language and I sincerely doubt her reading proficiency skills as well since she couldn't make the distinction between the printed names of "Vince" & "Sean" on our respective orders. In fact, the first time I ever visited this particular TOGO'S location I literally had to spell my name out loud because a different employee behind the counter had a hard time understanding English. In total, I have ordered 3 times from this location because it's close to my workplace but today could...

Sandwiches were all right. Staff was extremely rude to me. I've grown up with a speech impediment and I mostly sound fine nowadays. Unfortunately it sometimes slips out and I struggle with speaking. For some reason when I asked for lettuce, the two employees working repeated it to each other in a really weird voice and started laughing. I just wanted to get a sandwich but instead I was mocked for my life long struggles....

I didn't try to talk to anyone nor did I catch the employees names, I just wanted to leave. (This happened...

Today's sandwich is not as good. The bread was completely dry and not soft like in the past. The cucumbers were completely stale and bitter. We basically extracted out all the produce from our Family size sandwich and chucked the bread along with cucumber. Even with price increased from $21 to $27 and finally $37. It was not palatable. Sorry...