Little Caesars Pizza — Restaurant in Louisiana

Customer service is horrible. I ordered a pretzel pizza and an extra most bestest pepperoni. I watched the 2 employees talking in the back about how the oven isnt heating right, so they ran it halfway back through the oven, it still wasnt right, so she put it back in. Then took it out and told her coworker its burnt. Coworker responded "you shouldve put it in the top oven"(thats where my pepperoni was cooked and it was perfect). But she continued to cut and box it. So when i got my pizzas i checked it of course. It was burnt, and didnt rise.... I politely asked if she could remake my pizza because its burnt. She said "NO, i can give you your money back but i cant remake it. Its going to come out like that again, thats how its supposed to look. Im not going to make it again"

First of all this is NOT the first time you've had the pretzel pizza(i get it anytime you have it, its my favorite). Second of all, i waited 15 minutes for my pizza to be cooked and am willing to wait another 15 minutes for a new one so no i dont want my money back i want what i ordered. You could have redone it in the top oven like your coworker suggested before you gave it to me like that.

I managed a pizza place for 2 years, and am very familiar with the process of preparing cooking and serving your guests their order. That pizza should never have went out to any guest like that, and when a guest righteously asks for a new one you should never deny them that.

She was very rude and i am not the one to complain, as you can see this is my 1st review ever.... i was looking very forward to that pizza, i left my house and went got one as soon as i saw your commercial...

Management (Kaitlyn) was her name, very unprofessional. I placed an online order. The app did not give me a pick-up code. Well, when I walked into the store the manager was talking with an employee. I was standing there forever a minute, she did not acknowledge me. She didn't know I place an online order. I could have wanted to place an order. I had to interrupt her conversation for help. Once, I explained to her that I placed an online order, and she just pointed to the pick-up machine. She cut me off before I could finish explaining to her, that the app shut down without giving me a pick-up code. I interrupted her conversation once again, she seemed very annoyed 😒. I was getting ready to say thank you and good night, she said very rudely, anything else, thank you, bye. All of that was said in one very rush sentence. I asked what was her name, she said Kaitlyn, I'm the manager. I walked out very dissatisfied with her customer service skills. I worked in customer service for 15 years, and I never spoke to or treated a customer that way. Oh, I should say I was the only customer there, so there should've been any confusion, about whether or not I had been taken care of already. When I customer arrives you stop your conversation and take care of the customer. I've had great service at this location in the past, until...

The marrero store is the absolute worst one around i walked in at and waited 3to4 minutes for someone to take order( it was 5:02pm) for 3 pizza & 4 cheese breads which came to $40.00 & some change I ask how she says 15 mins so I ran to the grocery store to get ice cream ( it was my grandsons Birthday) came back about 10 mins later there was 2 people ahead of me after 30 mins everyone starts complaining the girl says if yall want it fast order on line are you just have to wait online is priority they really get loud now the manger comes oh we will give yall a free wings the 2 people get their order and someone who came after me I complained she says we will get to you 1 hour well 59 mins it took me to get my order never offered me anything for waiting but an attitude never again will I order from there I will pay more to go to Domino's I will have my order in 15 mins with no attitude like I'm bothering them because they have to actually work...