Redfish Pizza & bar — Restaurant in Louisiana

Recently placed an order at the Houma location for my husband to pick up. Order was placed at 7:23p on Wednesday March 6, 2019 via the online ordering system. A large buffalo chicken pizza and jack Daniels wings. When my husband arrived to pick up the order for the 7:43p pick up time he was told it was not ready. There were 3 people already served at dining tables, he watched 3 separate customers walk in and leave with their orders. When he asked about his order he was told it’s almost ready. By 8:05p he still had no food and was about to walk out when I convinced him that according to reviews this was a wonderful place. I called up to the store to determine what was taking so long and was told they majority understaffed and too busy by a nice gentleman on the phone. Same gentleman also exclaimed the order was still not ready but they hoped to have it ready soon. Now at almost an hour wait for ONE pizza and ONE order of wings, nothing was offered to compensate the obnoxiously long wait except to keep being told it was ‘almost’ ready. I asked how would we be compensated and he had to ask the manager, who in background very clearly told him she was not discounting it bc it had been ordered at 7:23p and that it had only been 20 minutes. At this exact time it is now ONE hour since ordering and asked the gentleman if I could please speak with the manager. She proceeded to get on the phone are argue with me after 8:00p that my order was placed at 7:23p and that 20 minutes is a normal wait time. She did not once apologize for the HOUR long wait. She even refused any type of discount continue to argue it had only been 20 minutes when basic math shows it has now been an hour. She stated the pizza was ready but they were still waiting on the wings. When I asked the second time why no discount was being applied after everything and her continuous incorrect math on the time it took, she exclaimed, “she’d rather lose us as a customer than discounting it because it’s normal for it to be 20 minute wait.” I’m appalled that after all of the reviews I found online, the high star ratings and the comments of how good the food is that this was our first and last experience with this company. I hope that no other customer ever encounters this rudeness or this company will lose customers. Her comment was unnecessary and the worst customer service I have ever encountered. She refused to give her name so I can only provide the information of the time...

First of all, I'd just like to say that I had no idea about this place. I've never actually been there. That being said, Friday I was in Cocodrie at the house. I was laying in bed when I heard someone yelling my name. Knowing it was only me and my friend there, I couldn't figure out who it was. But then they came in my room and it was my friends older brother. He brought pizza unannounced in the middle of the night. Guys I was like 5 seconds from falling asleep.

I put on some clothes cause I didn't know who all was there. When I walked into the den there was pizza on the counter and one of them looked like supreme. I grabbed a slice and bit into it.

My life changed in that moment .It wasn't supreme pizza. It was gumbo. I didn't know that anyone could combine two completely incompatible foods like that. But that doesn't matter because some Mastermind found a way.

When I bit into that pizza my first thought was how delicious it was. It was juicy and kind of sweet but it had some good flavor from the bell pepper, onions, sausage, and God knows what else. It changed my life. I found Jesus when I bit into this pizza. I quit having bad thoughts. I was finished with the pizza before I even realized that there was no way it wasn't supreme. I grabbed a slice from another pizza but stopped after two bites because I had found heaven and anything else was like cardboard in my mouth.

After that we loaded up the boat and I missed like a million fish while bowfishing. I didn't care though. I know why I was missing, all I could think about for like 4 hours was getting back to that little Alice of heaven that Redfish Pizza had created.

Guys if you want to touch heaven, if you want to feel what true pleasure is, got try this pizza. It will...

This place has very good pizza and we order frequently!! But I would like to share an experience with their customer service. I placed an online order and when I got there to pick it up the online system had a malfunction (go figure technology!) and my order had not been made due to this technical issue. The staff was so gracious and friendly and sincerely apologized and managed to make it on the spot while I waited. They offered me a drink and even added a free order of cheezy bread for the inconvenience. Not only do they serve excellent food, their customer service was 1st class on how they handled the situation. How awesome!! Especially in today’s world where it seems that customer service has gone down the drain!! I have so much respect for these business owners!! If you are in Houma please consider giving them your business! Great food and even...