Ashley Store — Local services in Houma

Be ready for the run around. We went in on 03/08/23 purchased a large amount of money in furniture. We had to purchase furniture for whole house, due to Hurricane Ida. Service was great when we were shopping and spending all our money. We set up delivery "we were told no fee" we were charged $500.00 delivery. On 03/23/23 we went in to buy king mattress that we were told was always in stock. Well guess what. We went and it was not. So of course they try to sell another one same kind just different brand and they will price match the other one. So, according to them we received a huge discount. They refused to use $100.00 coupon we had b/c item was being sold as discount. We needed a mattress to sleep on so my husband took that one home. Well, that night was horrible. The mattress did not do well to our backs. I called fist thing in the morning and spoke to associate she said sometimes need to keep it for 30 days. I informed her i did not need 30 days to know if we liked it. She had to get with a manager. Well, behold, no return policy! Once in your posetion its yours. No return on anything! On 03/24/23 delivery was made of remaining furniture. Delivery driver pulled down cable wire with his truck. So there went that service. First wrong furniture loaded into home. Delivery guy argued with me stating it was my order. Then he took it back to truck. He then found my correct order of bed set, coffe table, and sectional sofa. I stated I needed to inspect furniture b/c that's what Houma store said to do. He said it doesn't matter if I inspect it he puts nothing back on his truck anyway. I would have to keep it if it is damaged and call store within 72 hours and they deal with it. Well parts for sectional were wrong and missing section of it. Informed the driver, in which he said call store. So, I called store while he was in home and informed them of what he states. Ashley furniture put in the wrong order for my sectional. So, delivery guy left my home. We were missing bed rails and sofa wedge. Along with wrong chase and arm chair of the sectional. Took pictures of what we had to inform store. I went back to work. Hours later the delivery driver calls and says he found the sofa wedge and armless chair. He will drop it off at Houma store if I can't meet him at Sam's. I was not taking off of work again for the foolishness. After work I went home very frustrated by this point. Around 4 delivery driver calls and says he is on the way to my house. He arrived apologizes for everything. He delivered by bed rails and the wedge. So we were able to put king bedset together. So, now the sofa had the wrong arm chair and chase. Houma store called and sid they will fix the issue. On 03/28/23 Ashley furniture associate called four us to go the Houma store to pick up wedge for sectional. I advised we didn't need one it had been delivered. I had to email a picture of ALL of my furniture to them to prove what we had. 03/31/23 went into store due to them calling again. I showed them pictures of what I had and explained what we truly ordered. We were charged for the larger sectional. The manager printed the paperwork and wrote a ferund should be given within 72 hours. Delivery was set for 04/05/23 for the correct sectional pieces. The delivery driver took incorrect parts and replaced with proper parts. Finally it was correct. On 04/27/23 the credit still not applied. Online assist states I will not get credit. Suggestions were go to the store and take care of it. I live 40 minutes from this location. I called to speak to manager who wrote a refund would be done. Well she is not there and she is supposed to call me.i guess wish me luck or a lawyer will be contacted for all of the mess and stress of this. Overall I'm happy with my bedset, coffee table, and sectional. Hope yall...

We were supposed to have our order delivered today sept 1st between 330 and 630. Its now 8 and no one has called or messaged and they have still NOT shown up. We confirmed this delivery SEVERAL TIMES... We called the number provided to confirm, we confirmed with the store, and we confirmed through the automated link that was texted to us. This is the SECOND time we were supposed to be receiving delivery. Last time, about a week ago, we received a text message to pick a delivery day and they would call us 48 hrs before that day to give us a time. They never called then either. We had to call the store, explain we never got a delivery time, only to find out - oh that text must have been sent in error, your not actually scheduled for delivery today. But would you like to schedule. What the heck. Now we can't call anyone about our current second no show bc the only number available is for the store which doesn't open until 10 tomorrow. So glad we were given a window to sit and do nothing - but oh wait we cant sit bc we don't have any furniture. Lovely. ** this morning update. They say they don't know what happened, I should have received delivery. Well I didn't. So now they want to reschedule us for the 8th. Another week out. We were scheduke August 26 and they no called no showed. Then scheduled Sept 1 and they no called no showed. Now all they can do is reschedule me again and apparently there is no manager or anyone I can speak too about this. All they can offer it for me to wait another week for a 3rd delivery. Why am I paying you $200 in delivery when you can't even afford to show up or call when your not going to.

• NEW NEW UPADATE! We were scheduled for delivery today Sept 8th between 9 and 12. AND GUESS WHO NO CALLED AND NO SHOWED FOR THE 3RD TIME. Warehouse could ONLY tell us they could rescheule us again. So now we have had a no call no show Aug. 26th. Sept 1st. And Sept 8th. We ordered this furniture forever ago and its been in stock for a month! But I cant seem to get it delivered and I'm not allowed to pick it up! ** its now sept 15th. We were supposed to receive delivery today. They actually for the first time ever called us yesterday to tell us delivery is now scheduled for the 19th! The 19th will be our now 5th reschedule. Told us nothing they could do. Then, THIS MORNING, I get a text to pick delivery day for the 22, 23, or 24th. When I call the warehouse to tell them no we ate scheduled for the 19th they say thats no longer possible and pick one of these new dates. So make that the NOW 6 TIMES WE HAVE BEEN RESCHEDULED. but told not to worry she feels good it will arrive this time! All on top of us probably having a baby in the next 2 weeks! This is a nightmare that just won't end!!! And nono e from the escalation department will...

Sorry it's long, will try to make as short as possible. Horrible experience, will not spend my money there again! Went in to look for living room furniture. The sales person was showing us around and within minutes there was another sales person pitching and trying to sell us a bed for $12,000 (for about 10 minutes). I literally had to say, "We need to concentrate on living room furniture, that's what we came in for" to make her stop and leave us alone. However, pushy sales is the least of the issue. We finally did agree on buying a sectional. We discussed the layout needed to fit in our living room, asked several questions to make sure what we needed was correctly understood, and paid for it outright. Then were told it would take a month to come in! A few days before delivery date we got an email to confirm the 3 hour window that delivery would happen in. Looked at order again to begin planning, realized sectional was ordered backwards and would not fit. Call customer service to get ahead of it before delivery from warehouse. They said a supervisor would call us within 10 minutes. No one called. We go to the store, explain, and are told in order to correct we would need to wait another 30 days. NO WAY that was happening. We are encouraged to accept the delivery, and given the option to decline what doesn't fit, so we can at least have some furniture! Then they would reorder the other pieces and we would get that 30 days later. So on delivery day, we are told to take out all of our old furniture and prepare for the delivery between 11am -2pm. You can track your order. We were customer #11. Around 2pm the truck was on #2. We did not get our delivery until after 7pm! They were over 5 hours late!!! We told the delivery people (or tried to) about the possibility of it not fitting and that it was ordered wrong. We were immediately cut off, with attitude! The guy was extremely unprofessional, rude, and impatient! (Would NEVER allow them to deliver anything to my home again) They were just trying to hurry and leave. They didn't hook up everything, left trash on the road, almost forgot to leave my table. (I had to ask where it was) Well.... the measurements of their furniture or so OFF, the furniture actually fit, even though it was a backwards configuration of what we ordered and should not have fit, we just kept it and dealt with the change. Long story short, they lost a valuable customer because I actually had plans to purchase a bed (not a $12,000 one mind you, lol) next and will soon be furnishing several other rooms.... P.S. We have not had anyone reach out, even though they knew it was a terrible experience! A simple call to say how sorry they were that we had that experience would have won me back as a customer. I will now be spending my...