Best Buy — Local services in Houma

I did not like that they blocked the ends of each isle by the monitors. I am disabled. Walking extra or having to walk down an isle, back up, and down five more isles to get around the blockades on each isle extremely upsetting. This was done to help the employees and reduce line cutting during Christmas time and probably a call made at the corporate level or by store management. I understand the need for peaceful, organized lines, but for shoppers with disabilities this is tortuous. I can't imagine, for those who require special chairs, how this would have worked. The computer monitor area had one way in and the only way out was through a register checkout lane. The ends of about five isles were blocked by intentionally placed piles of boxes. If after walking down an isle and finding that you can't get out isn't infuriating enough, imagine realizing the next three or four isles are exactly the same - all dead ends because there is a pile of boxes on the floor centered at the end of each isle. For customers with mobility issues this prevents access, denies passage, and severely limits one's ability and desire to shop because there is no way to get out to shop for other things, find a salesperson, find other shoppers, or go to the restroom. Blocked isle after blocked isle becomes too difficult a task for the disabled. It wasn't just an inconvenience. It would have made shopping that area nearly impossible (impassable) for a customer who may have been in a wheelchair. It was a huge safety hazard. My daughter almost fell backwards over a pile of boxes when someone needed to squeeze by. In addition to that, what if there was a fire? Customers would have to start throwing the boxes or leaping over the short piles of boxes to get out of the store. Can you imagine that madness? Imagine someone in a wheelchair in that madness. They didn't block off a section of slow selling widgets. They blocked the end of every isle leading to the computer monitors. There was one way in and one way out and that was via the empty and artificially made checkout. The ends of five empty isles were blocked by boxes for reasons that were no longer valid or excusable. To find help you had to go around all of the isles again, then go back around with the employee to ask questions about the product, again to find other shoppers, and again to find add-on merchandise. It would have been annoying and an inconvenience to any shopper, but when you are disabled it is physically painful. I did make a $500 purchase, but I left as soon as I could. I did not continue to shop because every step for me counts and my steps are limited. There were only three people ahead of us in line! There was no need to block off the isles. It was late in the evening, the sales clerk handled checkout quickly, and for that I am grateful. I just cannot see why any business would think it is ok to block several isles and not think of how that might block access to and/or affect customers with mobility issues, the elderly, parents shopping with children, and the disabled. I made my purchase despite the lack of consideration by Best Buy because my daughter was there with me picking out her birthday present. Companies with large support teams, marketing professionals, human resources, varying subdivisions and high reaching levels of management should not make these kinds...

I would not recommend this store if you're looking for technical advice, but it is one of the few stores in the area to get better consumer electronics than what you would find at Walmart or Target. I would suggest referring to a friend or family member that is fairly well versed in tech either join you or be available over the phone if you have any questions, it can be difficult to find somebody to help you at all much less find someone that could answer all of your questions. It was upsetting to see how few computer components that are current were available, would I do understand that there is a global shortage on some of these components currently. When looking at some of their higher end TVs in excessive $2,000 I wasn't able to find anyone that knew what nitt peak brightness was much less know what the peak brightness was for the tv I was inquiring about. The person I had spoke to supposedly went check with one of the geek squad members to see if they could find out that information based on the part or model number, but their response was to look to see if the TV was HDR or not. Sadly this does not tell you much since there are several HDR certifications. Granted if the box for the TV with a specified which HDR certification the TV I was inquiring about had it would have helped give me my answer to an extent but just knowing that the TV was HDR did not answer my question. It would be nice to see Best buy having components that would allow you to build an...

For what it's worth, this is more for Best Buy as a whole and Geek Squad. I've spent upwards of 14 grand here in the last 7 years or so. And have had a tech membership, bestbuy credit card. Ive purchased literally all electronics only here at this local store. Furthermore, we know hurricane Ida wiped out thousands of peoples houses, mime included so in a month or so I'll be getting all new appliances, TVs, got 2 high end computers to replace. So here's why I'm buying that 20k worth of stuff elsewhere. January this year, my Debit card got stolen. Alot of automatic payments were missed, including my phone warranty payment. So unaware of it, they canceled my stuff. So last week I went in to make a claim on a 1300 phone that I've paid a year of insurance on, I find out it's canceled. I called geek squad. They said sorry. Well,, I'll be a Karen, I'm not spending another dollar at bestbuy. I've got many many years of tech buying left to go. Hopefully other people see this and make the...