CHOPSTICKS HOUSE — Restaurant in Louisville

I never had a bad experience with Chopsticks before Wednesday. I went there for an hour and 30 minutes with a friend before they closed. The lady asked if it was for carry out or dine in. I said dine in, and she didn’t like that too much because she proceeded to tell me they close soon. I said I know in an hour and 30 minutes. I proceeded with my order. I got spicy General Tso’s chicken with noodles instead of fried rice. And my friend got Sweet and Sour Chicken with noodles instead of fried rice. Two fountain drinks. It came to $40.38. My friend and I were curious why it was that much for two meals. She said it was because of the substitution for noodles. I didn’t think more of it and I just paid. I got our food; it was in a bag instead of on the trays. When I opened up my box, the noodles were a very small amount. It dawned on me that she charged me for a full order of noodles for both meals that we didn’t get. Because I have never been charged $4.00 before to substitute the rice for noodles. I believe it was done intentionally. You are the expert of your menu and price, and I made it clear that I wanted to substitute rice for noodles. So I believe it was intentional, and therefore I will not be back there. I’m big on integrity , and that showed me they are not...

I've been a huge fan of chopsticks house for a while the staff are friendly and the prices are really great me and my boyfriend love to get the plain fried rice and crab Rangoon and usually it's the best we have had in the city as far as rice goes but lately the rice hasn't been that great we went through the drive through last night and ordered our usual by the time we got home and started eating we were very disappointed the rice was burnt in some spots to the point it was crunchy and other spots the rice was really gummy with a weird texture and the onions in the rice were almost practically raw the crab Rangoon was almost all cream cheese and barely anything else I had to pull it apart to make sure there was actually crab in it which is weird cause normally it's so yummy I'm not sure if there is a new cook at the restaurant or what exactly is wrong but this isn't the first time it's been like this our orders the last 3 or 4 times have just been off and not tasting like the usual rice that we enjoy I have tried so hard to give it the benefit of the doubt and keep going but in all honesty after last night I'm just disappointed and probably gonna take a...

Once I placed my order it took less than 4 minutes to prepare my order. I ordered beef fried rice and orange chicken fried rice. It should have taken longer to cook. The food tasted old and burnt. there were rolls of rice rolled up together. I had a couple people get some of the food and they all agreed the rice and the chicken had an after taste. The beef had no taste! I have not been to chopsticks in years and this was a reminder why I should not ever return. Just because it's in the westend doesn't mean people should be treated like they're not good enough to get good, fresh tasting food. We are beyond disappointed and will not be a patron to a place that thinks so little of us as...