Penn Station East Coast Subs — Restaurant in Louisville

Update on March 8, 2021 - In response to owner's reply, I did "tell them more about my visits" via the corporate link they provided. All I did was post the review provided here. Why the actual owner of this Penn Station location did not give me an explanation about their fries is beyond me. I guess they really do cook them they way I say below. i.e. fry them a second time to warm them up when a customer comes in. It takes 5 minutes on average to make my sandwich, so why they don't drop fresh fries for my order into the frier is beyond me. Original review in February 2021 - Tasty Subs, Fries Terrible. I've eaten at this one on Brownsboro ~15 times in last 6 months. I've had it with their fries. First, they seem over cooked, as if they were dropped back in the fryer a second time to make hot. Or maybe oil needs changing. Second, 75% of the fries you get are these little stub fries about 3/4 of an inch long. So short, it is difficult not to get ketchup on your fingers when you pick one up. I'll maybe try the place once more, but if no...

Food was minimal and mashed together. About 1-2 inches of nothing but bread on both sides of the sandwich. The Atmosphere was dead, not even music. I walked in and thought maybe they were in the middle of a super huge order and were focused. Nope. After staring at the menu and not being greeted or approached for almost 5 mins, a dude walked up and he didn’t apologize for the inconvenience or say hello just asked what I wanted. I gave him my order which I had to repeat several times. He was very unpleasant. There was a female who I assume to be management or something walking around not in proper uniform or hair net around the food area with a laptop. She made eye contact with me several times and never said hello or came off friendly. Almost like a robot just doing an Audit but not in a professional way, in my eyes....

I have worked in the restaurant business for 20 years and never complain. This place is the pits and I have no idea how anyone can rate it above it star. I have been here five times and the service is terrible. I asked for a cheesesteak with no banana peppers and the service attendant went off on me. While she was yelling at me for asking for no banana peppers her co-worker was going woot woot behind her jumping up and down like they were at the club. I took my business elsewhere. I don’t have time for these individuals to act like babies. It’s been like this every time I’ve been in there. Teenagers and young people acting like snots. And I’m not old so that speaks volumes. It’s a shame because I love Penn Station. Just...