Subway — Restaurant in Louisville

The owner of this Subway location lacks transparency when it comes to accepting coupons. While the app allows you to use them, the owner often decides whether or not to accept them once you're at the store. In my experience, after using multiple BOGO and $12.99 FL coupons here before, today was different. He canceled my order without any notification other than the App.

I understand that he is focused on making money, which is fair, but it would be better if he followed the lead of other privately owned stores by toggling off certain coupons in the system.

Ultimately, he wasted my time and gas, as I drove to the store only to have my order canceled. To avoid similar frustration, I recommend going to another Subway nearby, where the experience will be much smoother. Show him that money isn't everything when...

The food itself is fine. The employees, including the manager/owner, on the other hand... They're not especially helpful with, nor do they care about, app/web related issues at checkout (**see below) and have told me things that aren't true (can't do sauces on the side or that they're extra $$). They've never once read the Special Instructions/order notes on my orders (and yes, they did go through; showed on the receipts), which leads to them remaking sandwiches. Not that any of that's an issue at the moment, because for a while now, you haven't even been able to order online, no matter what time of day.

*Redeeming points ("yes, I *do want those $2 off! Pleaseandthankyou.") Offers/deals not coming through although they were selected and show as applied online for whatever reason (technology, need...

Don’t even deserve a one star, placed a mobile order went to pick it up and manager said they don’t take mobile orders?? I don’t know why it would let me place it then but when I asked for a refund they couldn’t give it or make my sandwich after he seen it on my phone paid for and was for their address. He then told me I should have just ordered it in store, but I wanted it online so I could use the 40% off coupon. This is the first bad review I’ve ever had here and I could still use help to get my order refunded unless there’s a way to do it on the app that I’m not seeing. Subway be careful who you let represent you the staff at this store is rude...